Sabrina Willis Mar 320
1/31/20 FT20
How has technology has impacted customer service, building and sustaining relationship?
Throughout the course of history technology has gone through a dramatic change. Technology
has improved so much that we have less work to do, but the advantages of the tech is that it has
somewhat improved information flow between retailers, supplies and between retailers to
customers; which can lead to faster, smoother transaction. On the other hand, not only that the
technology can send stuff out electronically, it’s also changing the nature of customer interaction
on the daily basis; such as using the self-scanning checkout, sending gift cards from your phone,
printing out your pictures from kiosk and also many more other places. With technology being
around it can help many companies to stream operations to reduce staff and to cut cost internally,
