MODULE 4 ASSIGNMENT
Module 4 Assignment
Darreon Devero
SCM1161: Supply Chain Management
Tuly Badillo
September 19, 2020
MODULE 4 ASSIGNMENT
Module 4 Assignment
Operations and supply chain management go hand in hand. In my current
role, I run a delivery business that is partnered with Amazon to deliver orders
that are placed on the Amazon marketplace. There has been a sever uptick in
customer dissatisfaction in terms of packages not arriving on time and the over-
all communication our business has with it’s ability to track packages that are
expected by the customer. This has let me business which holds a contract to get
reprimanded by things that weren’t directly tied to us. When I first started in
April, customers were generally satisfied by the overall process. It wasn’t until
