Application Essay

subject Type Homework Help
subject Pages 4
subject Words 1210
subject School university of central florida
subject Course business

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Joel Hinton
Megan Lawrence
Amber Martoncik
Session 6 In Class Assignment
Smither’s Initial Steps:
His first step was to make personnel changes/re-assigning managers who were resistant
Gathered group input on how to better define the design process
Redesigned and implemented a new computer integration strategy and reoriented the
group to focus on customer satisfaction goals
Problems Identified:
1. There was a large divide between the engineering and manufacturing operations of the
company. In the article, “Leading Change”, the second step in someone’s transformation
effort is to form a powerful guiding coalition and to encourage individuals to work as a
team outside their normal hierarchies. Tried to create a cross-functional team, however,
no one seemed interested.
2. Smithers noticed that his own department suffered because he allotted a lot of his time
into implementing this quality transformation effort.
3. There was little to no communication to employees. The case states there were no
newsletters, email communication, etc. The front-liners had no visibility into the change
management program..
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