Amelia Case
Internal Long Term Solutions:
• The reason we think this issue can potentially be solved internally is because Amelia although
fears David’s behavior traits (being pushy with clients) but also values them and thinks that
those can be highly persuasive strategies to gain client’s trust. However a potential visible con
can be that David can be too assertive in pushing his opinion in meetings which can potentially
undermine TC’s relationship with clients
• With the above point in mind, Jim should highlight achievement possibilities that may give rise
to promotion opportunities and other forms of rewards (as the sole reason she moved to TC was
to gain more accountability and achieve higher growth potential), if Amelia is motivated to
support and work with David to utilize his valuable contributions to their collective effort
• On the other hand, it’s important to understand Dave’s perspective as he needs an account
person who can give his team strategic parameters to work on; since Rogers was new, she did
not have a lot of strategic points to add – also because she was handling 3 other accounts at the
same time. Jim/ Sally should have made an effort to make the transition process smoother
rather than just transferring the file from Sparkman to Rogers. Rogers should have been given
the opportunity to learn from Sparkman the strategies that she used and basic knowledge about
the automotive industry, specifically Muffler World
• Since Jim and Sally are also quite different in their approach to deal with fellow employees, they
