Amanda Cicalese
Dr. Nay
Case Study
25 October 2015
How Alan Mulally Transformed Ford
This case study was about how Ford had a hierarchy of managers that were more con–
cerned with their own jobs than their customers. The company was making poor quality cars and
they were not selling well. Nobody in the company would admit to their blame so as the com-
pany kept decreasing in sales, the managers got more defensive and closed off from sharing ideas
and taking fault for any mistakes. These were major problems that were bringing the company
down.
