
(c) Behavioral effects, that is, how the cost driver selected will affect the behavior of
the individuals involved in the activity related to the cost driver.
5-12 An activity dictionary lists all of the activities identified and used in an activity-based
costing analysis. The activity dictionary provides for consistency in the terminology
and level of complexity in the ABC analysis in the organization’s various subunits.
5-13 Line managers are close to the production process and may realize that a complex
product, which is difficult to manufacture, is undercosted by a traditional, volume-
based costing system. Because of the cost distortion that is common in such
systems, the undercosted product may appear to be profitable when it is really
losing money. Line managers may have a “gut feeling” for this situation, even if the
cost-accounting system suggests otherwise.
5-14 Diverse products typically consume support activities (such as purchasing, material
handling, engineering, and inspection) in differing degrees. When there are
significant differences among product lines in the ways that they consume support
services (and thereby cause overhead costs), a traditional, volume-based costing
system may distort product costs. Some products are overcosted; others are
undercosted. An ABC system can eliminate (or at least alleviate) such cost
distortion.
5-15 Activity-based costing is just as appropriate in the service industry as in the
manufacturing industry. Just as in manufacturing firms, diverse services typically
consume support activities in varying degrees. ABC systems are more accurate in
tracking the usage of these support activities to the services (products) that are
produced than are traditional, volume-based costing systems.
5-16 As indicated in the chapter, Pennsylvania Blue Shield, like many manufacturers,
classifies activities as unit level, batch level, product-sustaining level, or facility
level. Maintenance of the medical-services provider network (i.e., the physicians and
hospitals that provide medical care to claimants) is a product-sustaining-level
activity because it benefits an entire product line (service line, in this case) of
personal health insurance policies.
5-17 Management could use the ABC information about the cost of various types of
patient appointments for determining charges for appointments, making
appointment staffing decisions (e.g., physician versus nurse practitioner), and
justifying reimbursements from insurance companies or government agencies.
McGraw-Hill/Irwin © 2009 The McGraw-Hill Companies, Inc.
Managerial Accounting, 8/e 5-3