Accounting QUIZ MODULE 1 BASIC

1

QUIZ MODULE 1: BASIC CONCEPTS IN QUALITY AND TQM

These questions cover Sessions 1, 2, 5, 6, 7.

The correct answer is shown in bold

A fundamental attribute of TQM is

• Drawing control charts

• Having team meetings

• Top management’s direct

involvement

• Meeting ISO 9000 audit

• All of the above

Drawing control charts requires

• Calculation of statistics from

data

• Adjusting the machines

• Teamwork training of workers

• Top management involvement

• Meetings with suppliers

Inspection assures that

• The process is in control

• Workers are motivated

• Product meets specification

• Quality problems are solved

• Supplier quality is acceptable

A control chart displays

• Whether workers are motivated

• Top management takes interest

in quality

• Inspectors are doing their job

• Process variability

• Process capability

Process capability =1 indicates that

• Suppliers can be trusted

• Workers are motivated

• Process is in control

• There are no random variations

• Some fraction of production is

outside specs

SPC helps determine

• If assignable causes are

disturbing the process

• If vendor performance is falling

• If customers are happy

• If customers are motivated

• If top management is involved

Vision states

• Where the workers want to go

after work

• Whether we should use SPC

• Whether we should use

inspection

• Where the company wants to

be in the long run

• That customers are the boss

Quality is wanting generally because

• Workers lack team spirit

• No competition exists

• People don’t know statistics

2

A stakeholder is generally

• Someone who manages the

company

• People who run the company’s

payroll

• Interested in the success of

the enterprise

• Only the customer

• Only the vendor

Systematic problem solving requires

• Motivating the worker

• Defining the problem to be

solved

• Drawing control charts

• Keeping management informed

• Keeping tab on the

environmental impact

ISO 9000 determines

• If the company practices its

written procedures

• If vendors are performing well

• Process capability

• The kind of control chart to be

used

• Random causes of variation

An example of a random cause is

• Absenteeism

• Shortage of material supplies

• Photocopy machine failure

• Small vibrations in the

equipment

• Word Processor not having

Spellchecker

An assignable cause is generally

known to

• Vendors

• Top management

• Product designer

• Workers

• Customers

Flow charts indicate

• Causes of process variation

• The kind of forms to fill out

• Who reports to whom

• How inputs get processed into

outputs

• How samples are rejected

A sampling plan helps in

• Keeping the process in control

• Keeping workers motivated

• Tuning the machines

• Adjusting ovens in the kitchen

• Rejecting lots that are of

unacceptable quality

Process Diagnosis determines

• If the workers are doing their job

• The possible cause of a failure

• If control charts are in control

• When top management should

talk to vendors

• If vendors are motivated

Team orientation means

• Workers having lunch with their

families

• Workers getting daily briefing

• Working collectively toward a

common goal

• Cooperation with government

regulators

• ISO 9000 orientation meetings

Creativity requires

• Control charts

• Complete knowledge of vendor’s

capability

• Managing the quality of ideas

generated

• Facilitation

Benchmarking determines

• Customer requirements

• Process capability

• How company is doing relative

to others

• Getting ISO 9000 audit done

• If management is motivated

Control charts help in

• Reaching six sigma

• Rejecting parts supplied by

vendors

• Keeping workers motivated

• Deciding when to investigate

the process

• Zero defect production