แปลหน้า 369-375
Performance Evaluation
consider how the choice among normal capacity utilization, master–
budget capacity utilization,and practical capacity affects how a
company evaluates its marketing manager. Normal capacity
utilization is often used as a basis for long-run plans. Normal
capacity utilization depends on the time span selected and the
forecasts made for each year. However, normal capacity
ation is an average that provides no meaningful feedback to the
marketing manager for a icular year. Using normal capacity
utilization to judge current performance of a marketing
ager is an example of a company misusing a long-run measure for a
short-run purpose. The company should use master-budget capacity
utilization, rather than normal capacity utiliztion or practical capacity,
to evaluate a marketing manager’s performance in the current year
heraus the master budget is the principal short-run planning and
control tool. Managers feel more obligated to reach the levels
specified in the master budget, which the company should
e carefully set in relation to the maximum opportunities for sales in
the current year.
When large differences exist between practical capacity and
master-budget capacity utilization several companies (such as Texas
Instruments, Polysar, and Sandoz) classify the difference as planned
unused capacity. One reason for this approach is performance
evaluation. Consider our Stassen telescope example. The managers
in charge of capacity planning usually do not make pricing decisions.
Top management decided to build a production facility with 12,000
units of practical capacity, focusing on demand over the next five
years. But Stassen’s marketing managers, who are mid-level
managers, make the pricing decisions. These marketing managers