Assessment 1 BSBMGT517
1
Table of content
Introduction …………………………………………………………………………………………………….2
Outline of Legislative and Regulatory Requirements ………………………………………….2
Outline the BBQfun policy and procedures ………………………………………………………..2
Role of the Operational Plan …………………………………………………………………………….2
Research resource requirements for implementation of e-commerce strategy. ……3
Action plan ………………………………………………………………………………………………………4
Performance Indicators – balance scorecard …………………………………………………….6
Contingency plan …………………………………………………………………………………………….8
Proposal for resources …………………………..…………………………………………………….. 11
Assessment 1 BSBMGT517
2
Introduction
BBQfun’s operational plan is that Engaging with customers through marketing,
research and personalised service, Building reputation for quality products and
quality customer service, Supporting people to perform via training and
performance management, Increasing sales revenue, Reduce direct and indirect
costs of operations.
Outline of Legislative and Regulatory Requirements
– Health and safety legislation sometime referred to as work health and safety (WHS)
or occupational health and safety (OHS)
– Privacy legislation protect the privacy of citizens by ensuring that personal
information is only collected when necessary
– Australian Consumer Law details consumers‘ rights and responsibilities
– workplace relations legislation ensure that organisations treat their employees
fairly
– Anti-discrimination and equal opportunity legislation exist to ensure that all seeking
employment are treated fairly by employees and employers.
Outline the BBQfun policy and procedures
➢ Recruitment and induction policy and procedures:
The purpose of this policy is to establish guidelines for the recruitment and selection
of employees. BBQfun aims to attract and employ the most suitable person for the
position who will support the organisation’s values, culture and goals in order to
achieve its strategic directions.
➢ performance management policy, procedures:
The purpose of this policy is to ensure performance management is carried out
consistently, fairly and transparently and in accordance with organisational
requirements. The scope of this policy covers the performance management process
by employees and contractors of BBQfun. Specific procedures for the
implementation of this policy are on the company intranet.
Role of the Operational Plan
The role of an operational plan in achieving the successful implementation of the e-
commerce strategy to be measurement, implementation department in organisation
such as Production and manufactory, Human resources, Processes, Distribution,
Location and facilities, Equipment.
Assessment 1 BSBMGT517
3
Research resource requirements for implementation of e-commerce
strategy.
After consulting with the management team and research resource can determine
that ;
● medium risk of poor online sales
● high risk of customer service quality problems for online customers leading to a
breach of consumer law
● high risk of staff misunderstanding changes and considering online sales as threat
to jobs
● medium risk of not being able to recruit fully trained online staff
● low risk of loss of IP relating to confidential information contained within the e-
commerce strategy when employees leave the organisation
● medium risk of loss of IP ownership if a relationship with the website developer
contract ceases
● low level risk of not complying with WHS legislation through lack of risk assessment
conducted on potential musculoskeletal disorders resulting from poor customer
service workstation design
● medium risk of wastage due to overstocking product in anticipation of increased
online sales.
Assessment 1 BSBMGT517
Action plan
Milestone: Action and/or objective
(to achieve strategic aims of physical or human resourcing)
Date
Person
responsible
Budget or resources
(where applicable)
Plant and equipment
30 June 2018
Riz Mehra,
Chief Financial
Officer
Delivery trucks
$50,000 x 6= $300,000
Forklifts
$10,000 x 3 = $30,000
Promotional
1 August 2018
Sam Lee,
Marketing
$300,000
