Memo
Date: March 10, 2018
To: Jeff Bezos, Amazon Chief Executive Officer.
From: Staff of Communication Board Amazon.
Subject: What Amazon can do to rebuild the product manufacturing
process and reputation of the company?
Amazon is currently experiencing a pretty big hassle about the
product and customer service. In the past, the company received the
customer’s feedback about rechargeable batteries leaked acid substance
prevention and risks causing fire and explosion. Hard thing to affect the
safety of customers and the belief that they are for the company.
So we are looking to help the escape on Amazon. This bad influence
is hard to remove from the minds of customers and to regain trust. To
pass this stage we need to work more actively in the future, rebuild the
test process, manufacturing products and new development strategies.
The company in the coming time, we need to develop a few
issues:
➢ To revoke total 260.000 products battery charger faulty backup from
the client consists of 6 battery model.
➢ Focused strict checking of the production, quality, product quality,
safety when used.
➢ Need more interest for the product providers: enhanced test mode
when entering products found.
➢ Check the errors of the templates backup rechargeable battery has
recovered, to avoid such a situation again.
➢ Actively learn developed for launching new products to recreate
confidence for clients as well as brand.
➢ Extended relationships looking for more distributors, providers of the
product.
For customers:
➢ Needs to give my apologies to all customers of Amazon not only
private clients use faulty products.
➢ An emergency notification to the customer is used to stop
immediately and withdraw back the product along with a refund for
them.
