BUS 17038

When assessing the reliability of a measure, one might be interested in knowing how scores on the measure at one time relate to scores on the same measure at another time. This is called:
A. test-interdependency.
B. test-retest reliability.
C. mutual exclusivity.
D. test utility.
E. test generalizability.

Organizations use benchmarking primarily to compete:
A. for talent.
B. for market share.
C. on costs.
D. on product differentiation.
E. for consumer loyalty.

With a(n) _____ strategy, a company attempts to focus on what it does best within its established markets and can be thought of as ‘sticking to its knitting.”
A. concentration
B. retrenchment
C. benchmarking
D. divestment
E. downsizing

Which of the following is a challenge of downsizing?
A. It becomes difficult to change an organization’s culture after downsizing.
B. It fails to force employees to cooperate with management.
C. It restricts organizations from developing new and positive relationships.
D. It is difficult to boost the morale of employees who remain after downsizing.
E. It is not an effective strategy if an organization wants to make way for fresh ideas.

Which of the following questions should be addressed right after the inputs required for production have been established?
A. What materials, data, and information are needed?
B. What special equipment, facilities, and systems are needed?
C. What knowledge, skills, and abilities are needed by those performing the tasks?
D. What tasks are required in the production of the output?
E. What product, information, or service is provided?

Distribution channels are an example of _____ capital.
A. social
B. customer
C. human
D. intellectual
E. financial

Which of the following is an example of a Pareto group?
A. 20% of the employees, who account for 75% of the health care costs
B. 10% of the employees, who account for 25% of the health care costs
C. 50% of the employees, who account for 50% of the health care costs
D. 80% of the employees, who account for 20% of the health care costs
E. 60% of the employees, who account for 80% of the health care costs

The written affirmative plan that specifies what an employer plans to do to reduce underutilization of protected groups is called a(n) _____.
A. utilization analysis
B. goal
C. consent decree
D. timetable
E. list of action steps

Joanne works as chief human resource officer (CHRO) for an IT firm. When she takes up the function of performance and behavioral counseling, she is playing the role of a _____.
A. liaison to the board
B. talent architect
C. confidante
D. strategic advisor
E. representative of the firm

Which of the following is true of how human capital affects foreign investment in a country?
A. Countries with low human capital attract foreign facilities looking for high-skills and low wages.
B. Countries that have high human capital are likely to attract foreign facilities looking for high turnover.
C. Countries that shift unionized manufacturing jobs to other countries do so for high-skilled workers.
D. Countries that invest in education are likely to attract direct foreign investment.
E. Countries that have low human capital are likely to attract foreign facilities looking for low turnover.

_____ reflects the multinational composition of a company’s managers.
A. Transnational scope
B. Transnational participation
C. Transnational process
D. Transnational representation
E. Transnational capacity

In a _____ case, the defendant acknowledges that some discrimination may have occurred but argues that the same hiring decision would have been reached even ignoring the discrimination.
A. prima facie
B. disparate impact
C. reasonable accommodation
D. quid pro quo
E. mixed-motive

Which of the following is most likely to provide intrinsic motivation?
A. A sponsored vacation to Europe
B. A monthly salary of $10,000
C. Medical insurance
D. Paid leave for three months
E. An interesting work assignment

The Executive Order 11246 is enforced by the _____.
A. Department of Justice
B. Department of Labor
C. Department of Law
D. Bureau of Labor Statistics
E. Department of Commerce

_____ is the practice or activity carried on by an organization with the primary purpose of identifying and attracting potential employees.
A. Human resource recruitment
B. Applicant tracking system
C. Customer relationship management
D. Sensitivity training
E. Customer experience transformation

Which of the following countries is a member of the North American Free Trade Agreement (NAFTA)?
A. Cuba
B. Dominican Republic
C. Panama
D. Mexico
E. Peru

The goals that are set in the human resource planning process should come directly from:
A. the mid-level managers who tend to be most in touch with the organization’s needs.
B. the results of the previous year’s appraisal process.
C. the analysis of the labor supply and demand.
D. the strategic choices made by the company’s top-level managers.
E. the feedback provided by the organization’s customers.

Ron works as a sale executive for Janus Inc., a large manufacturer of turbocharged engines. He hears about a vacancy for sales manager at Ios Inc., a competitor in the same industry, and sends in his rsum requesting Ios to consider him for the vacancy. Ron is an example of a(n) _____.
A. poached employee
B. virtual employee
C. internal employee
D. referral
E. direct applicant

From a(n) _____ standpoint, the effect on performance motivation may be limited in ownership program because of the less obvious link between pay and performance.
A. agency theory
B. equity theory
C. efficiency wage theory
D. reinforcement theory
E. contract theory

Which of the following best explains why older people approaching retirement age have no intention of retiring?
A. Many employers want to stay away from the costs of hiring a younger crowd and refuse to retire the older workers.
B. Older workers typically occupy the best-paid jobs and hence prevent the hiring of younger workers.
C. Improved health of older people in general, in combination with the decreased physical labor in many jobs has made working longer a viable option.
D. Employers are ignoring situations where it is more expensive to pay for an older worker’s experience than hire younger employees.
E. Statistical forecasting results have shown that older people are an asset to an organization’s economic strength.

Executive order 11478 requires the federal government to:
A. prevent reverse discrimination by abolishing affirmative action.
B. base all its employment policies on merit and fitness.
C. prevent privatization of banking and financial services.
D. base all its selections on methods such as quantitative techniques.
E. abolish personal interviews as a method of selecting federal employees.

Separating the functions of principals and agents is likely to result in:
A. immobility of financial capital.
B. diversification of investment risk.
C. reduction in agency costs.
D. better goal congruence.
E. information symmetry.

Section 1982 of the Civil Rights Act passed in 1886 granted all persons the _____.
A. same property rights as white citizens
B. right to carry weapons for self-defense
C. right to sue governmental authorities
D. freedom to elect members of Parliament
E. freedom from cruel and unusual punishments

Which of the following refers to computer applications that can be used to provide skills training and expert advice?
A. Learning management systems
B. Application management systems
C. Electronic performance support systems
D. Knowledge transfer management systems
E. Network analysis management systems

While evaluating training programs, return on investment can be used to measure _____.
A. acquisition of knowledge
B. company payoffs
C. economic value of training
D. reaction to program
E. employees’ skills

Elle Inc. is a firm that holds frequent reviews and feedback sessions for its employees. It demands that the same person should review the employees of a team to ensure that the performance evaluation is consistent; testsretests are conducted periodically to make sure the evaluation is consistent. These two steps taken by Elle focus on the _____ of performance management.
A. reliability
B. strategic congruence
C. specificity
D. acceptability
E. validity

Refer to the following hypothetical transitional matrix of the general HR department in a large manufacturing organization.

There were demotions from the _____ job category.
A. HR assistant
B. HR administrator
C. HR practitioner
D. HR coordinator
E. HR officer

Survey information on competitors’ benefits packages and information on benefits costs are available from the _____.
A. public consultants
B. Pension Benefit Guaranty Corporation (PBGC)
C. Bureau of Labor Statistics (BLS)
D. Legal Information Institute (LII)
E. unemployment offices

Resolving disputes between the management and labor through discussion is known as _____.
A. benchmarking
B. delayering
C. attitudinal structuring
D. collective bargaining
E. exempting

A manager has decided to improve the physical work environment in his office to ensure that incumbents have fewer physical ailments. Which job design approach would be most helpful to him?
A. Motivational approach
B. Mechanistic approach
C. Biological approach
D. Perceptual-motor approach
E. Traditional approach

Which of the following is a characteristic of a health maintenance organization (HMO)?
A. Exclusion of outpatient care
B. Provision of benefits on a reimbursement basis
C. Payment of physicians on a flat salary basis
D. Payment of physicians on a fee-for-service basis
E. Physicians paid depending on the number of patients seen