BUSI 48106

Which of the following is a primary individual outcome of interest to organizational behavior researchers according to the integrative model?

A. Job performance
B. Culture
C. Team processes
D. Personality
E. Stress

Nominal group technique decreases social loafing and production blockingproblems with brainstormingby:

A. making people pool their ideas in a face-to-face meeting.
B. making people write down ideas on their own.
C. discouraging bad ideas in the meeting.
D. making people agree to one idea generated in a face-to-face meeting.
E. making people speak in turns during all face-to-face meetings.

Which of the following is not a factor in the four-component model of ethical decision making?

A. Moral sensitivity
B. Moral awareness
C. Moral intent
D. Ethical behavior
E. Moral judgment

According to the leader-member exchange theory, the two general types of leader-member dyads are:

A. role taking exchange and role selling exchange.
B. high-quality exchange and low-quality exchange.
C. intrinsic and extrinsic.
D. role making and role selling.
E. participating exchange and observing exchange.

Of the following methods, which suggests that people hold firmly to some belief because some respected official, agency, or source has said it is so?

A. Method of intuition
B. Method of authority
C. Method of science
D. Method of experience
E. Method of behavior

Comparison with others in the same organization doing substantially different jobs is called:

A. job equity.
B. occupational equity.
C. company equity.
D. age equity.
E. educational equity.

True learning only occurs when:

A. employees avoid mimicking the behaviors of experts.
B. experts also pretend to be novices.
C. changes in behavior become relatively permanent.
D. employees are assigned larger responsibilities.
E. learned behaviors are not repeated over time.

Over lunch, Daniel and Haley are discussing their managers. Daniel describes his boss as extremely motivating. Daniel feels much more psychologically empowered and more self-confident because of how his manager leads their team. Work goals are more demanding than ever, but even though the rewards of the hard work may not come soon, Daniel trusts his manager’s emphasis on the future good that will come from their work. Daniel feels that working with his new manager has led to a much stronger emotional bond with the organization, much more engagement with the work, and an overall increase in his job satisfaction. Daniel’s boss can be described as a(n) ______ leader.

A. transformational
B. authentic
C. transactional
D. perceptive
E. Weberian

Sean was recently hired to join the marketing team at Axon International. He will be starting at the company in two weeks. Sean has the reputation of being an expert in ad campaigns and catching the attention of the target audience. However, he also has the reputation of not getting along with anyone. He doesn’t care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records. As soon as Amanda heard about Sean joining the team, she turned in her resignation. Ashton, another team member, called Sean and met him for lunch to express all the team members’ concerns and to smooth things out before Sean formally joins the team.
Amanda’s reaction can be described as _____.

A. voice
B. neglect
C. loyalty
D. exit
E. ignorance

The nominal group technique involves utilizing a combination of individual and team settings to generate ideas and solutions and arrive at a good idea.

Motivation that is felt when task performance serves as its own reward is known as _____ motivation.

A. instrumental
B. extrinsic
C. intrinsic
D. expectant
E. efficacious

Just before the final football game of the season, the captain of the team made an emotional speech to all his teammates to win the last game for their coach, who had passed away recently. Which of the following influence tactics did the captain use?

A. Rational appeal
B. Inspirational appeal
C. Consultation
D. Collaboration
E. Coalition

Which type of power is derived from a person’s skill or knowledge on which others depend?

A. Referent
B. Expert
C. Reward
D. Coercive
E. Legitimate

Gabrielle is the West Coast manager of Umbrellas Are Us. Other managers are in charge of the East Coast, South, and Central divisions. Her brother, Ryan is a marketing manager at a different firm who enjoys watching sports with the finance and operations managers from his company. Gabrielle most likely works in a company with a ______ structure, while Ryan most likely works in a company with a ______ structure.

A. geographic; functional
B. product; functional
C. geographic; product
D. product; client-based
E. client-based; geographic

Which leader behavior, according to the life cycle theory of leadership, comprises high initiating structure and high consideration?

A. telling
B. selling
C. participating
D. delegating
E. performing

Pauline, a department manager at Good Looking Clothes Inc., uses a style of decision-making that focuses on using the skills, experiences, and ideas of others. The final decision-making power is with Pauline. However, she does not make major decisions without getting inputs from those that will be affected. It can be said that she uses the _____ style of leader decision making.

A. autocratic
B. consultative
C. facilitative
D. participative
E. transactional

GroundWork is a venture capital firm that helps in financing small businesses. New hires at the firm are given a project worth $50,000 to work on with minimum interference from the senior associates. The project has large scope for innovation and creation. What is management attempting to use as a motivator for the new hires?

A. Meaningfulness
B. Self-determination
C. Surface-level diversity
D. Expectancy
E. Outcome interdependence

Employees who do not trust their authorities have _____ relationships that are based on narrowly defined, quid pro quo obligations.

A. emotional
B. social exchange
C. affect-based trust
D. mutually committed
E. economic exchange

The knowledge that employees can typically learn only through experience is called _____ knowledge.

A. consensus-based
B. tacit
C. explicit
D. direct
E. open

Percy has built her company by giving special attention to details. She is highly meticulous and demanding and often imposes her decisions on subordinates. Percy makes use of the _____ style of decision making.

A. autocratic
B. consultative
C. transformational
D. participative
E. delegative

The “g-factor” refers to _____.

A. gross motor facilitation
B. general cognitive ability
C. gross body equilibrium
D. gross body coordination
E. general adaptation syndrome

Which of the following reflects the sense that a person’s actions “make a difference,” indicating that progress is being made toward fulfilling some important purpose?

A. Impact
B. Meaningfulness
C. Self-determination
D. Competence
E. Integrity

Some highly motivated individuals come to work even though they are suffering from the physiological, psychological, or behavioral strain caused by stress. This phenomenon, known as _____, can result in reductions in productivity even greater than those resulting from employees who are avoid work due to the effects of stress.

A. presenteeism
B. self-management
C. transference
D. burnout
E. burnthrough

More complex forms of organizational design that try to take advantage of two types of structures at the same time are called _____ structures.

A. simple
B. functional
C. client-based
D. product
E. matrix

Albert is the manager of a large retail store, with the authority to hire employees. The store does not have a specialized human resource executive, and Albert himself conducts selection interviews. Albert has not received any training on selection and recruitment. Albert selected an applicant only because he displayed personality traits similar to one of his best performers. Identify the bias facing Albert in this case.

A. Anchoring
B. Recency
C. Framing
D. Representativeness
E. False consensus

Which of the following is a characteristic of a mechanistic organization?

A. Employees are given a very narrow view of the tasks they are to perform.
B. Employees think more broadly in terms of where their responsibilities lie.
C. Employees are encouraged to make their own decisions when appropriate.
D. Employees are encouraged to develop knowledge outside of their specialization.
E. Lateral communication is encouraged.

Which of the following is a specific value related to the work itself?

A. High salary
B. Good supervisory relations
C. Intellectual stimulation
D. Enjoyable coworkers
E. Power over others

_____ reflects whether members possess adequate information about their own task responsibilities.

A. Staff validity
B. Hierarchical sensitivity
C. Boundary spanning
D. Decision informity
E. Groupthink

“Lone wolves” are one of the four types of employees based on the degree of their organizational commitment and level of task performance. “Lone wolves” are likely to respond to negative events with _____.

A. loyalty
B. exit
C. neglect
D. voice
E. ignorance

States of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything are known as:

A. emotions.
B. satisfaction.
C. moods.
D. withdrawal symptoms.
E. personality traits.

In distributive bargaining, when one person gains, the other person loses. This is also known as a:

A. total-sum condition.
B. partial-sum condition.
C. positive-sum condition.
D. zero-sum condition.
E. negative-sum condition.

When you graph the relationship between performance and span of control, the resulting diagram shows ______.

A. an “arch” shape
B. a “U” shape
C. a straight horizontal line
D. a straight vertical line
E. a diagonal line sloping up to the right

Which of the following structures generally develop from companies with functional structures whose interests and goals become too diverse for that structure to handle?

A. Mechanistic
B. Global
C. Multi-divisional
D. Matrix
E. Organic

Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in eight states. Elis works as a teller. Phoebe works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Elis is also expected to follow the bank’s number-one goal of customer satisfaction. Phoebe, on the other hand, is facing a difficult situation. Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors.
The bank hired Jason as a trainee for the supervisor position. Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor. Jason was given very few instructions or guidelines about how things are supposed to be done. He was expected to learn on the job.
Elis is facing which type of stressor?

A. Work enlargement
B. Work hindrance
C. Work enrichment
D. Work challenge
E. Work complexity

Walker International recently published its vision statement. This is an example of:

A. observable artifacts.
B. stories.
C. basic underlying assumptions.
D. rituals.
E. espoused values.