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Name:
Class:
Date:
chapter 9
Indicate the answer choice that best completes the statement or answers the question.
1. Despite commonly held stereotypes and popular media, women are no better than men at sending and
receiving nonverbal messages.
a.
True
b.
False
2. According to research cited in the textbook, men are better at using and understanding nonverbal
communication than women.
a.
True
b.
False
3. Nonverbal communication can be used to define the nature of our interpersonal relationships. Which of the
following is NOT such a function?
a.
intimacy
b.
dominance
c.
submissiveness
d.
superiority
4. What nonverbal behavior is considered improper in the United States and Canada, but not in Italy?
a.
for men to embrace one another in public
b.
for women to kiss each other in public
c.
for men to gaze openly at women they don't know
d.
for couples, regardless of their sex, to walk hand in hand
5. Compared to verbal communication, nonverbal communication is:
a.
clearer.
b.
less complex.
c.
less credible.
d.
more ambiguous.
6. We express and experience verbal and nonverbal communication separately.
a.
True
b.
False
7. Human beings only use facial expressions to communicate negative emotions.
a.
True
b.
False
8. The online use of emoticons emulates what type of nonverbal communication code?
a.
kinesics
b.
haptics
c.
proxemics
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Class:
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chapter 9
d.
vocalics
9. The higher a couple's level of nonverbal involvement across all communication codes, the healthier their
relationship.
a.
True
b.
False
10. If your track coach wraps your ankle with an Ace™ bandage after you sprain it, what type of touch is your
coach using?
a.
functional-professional touch
b.
social-polite touch
c.
friendship-warmth touch
d.
love-intimacy touch
11. Some scholars argue that facial cues are the most important form of communication for forming
impressions.
a.
True
b.
False
12. You console your partner, whose grandmother just passed away, by holding his hand and giving him a hug.
What communication space are you using?
a.
intimate
b.
personal
c.
social
d.
public
13. When Derick departs for a long business trip, he says, "I love you" to his girlfriend Elizabeth, makes direct
eye contact, and hugs her. What function of nonverbal communication is he using?
a.
reiterating
b.
contradicting
c.
replacing
d.
enhancing
14. Which of the following distances do you typically maintain when talking with one of your close yet platonic
friends?
a.
intimate space
b.
personal space
c.
social space
d.
public space
15. Silence can be used to signal dominance over someone else.
a.
True
b.
False
Name:
Class:
Date:
chapter 9
16. You ask your spouse whether he is angry and he shouts, "No, I'm not angry!" What function of nonverbal
communication is he using?
a.
reiterating
b.
contradicting
c.
spotlighting
d.
replacing
17. When verbal and nonverbal behaviors convey contradictory meanings, people tend to trust the nonverbal
messages over the verbal ones.
a.
True
b.
False
18. To indicate the end of your part of the conversation, you probably will NOT:
a.
decrease your pitch.
b.
cease any gestures.
c.
increase your volume.
d.
focus your gaze on the other person.
19. Human beings only use facial expressions to communicate positive emotions.
a.
True
b.
False
20. How is grief expressed through vocalics?
a.
lower vocal pitch
b.
loudness
c.
higher vocal pitch
d.
faster speech rate
21. If your friend Michael becomes impatient while you tell your story about a recent breakup, then points to his
watch, what type of nonverbal communication is he using?
a.
illustrator
b.
regulator
c.
adaptor
d.
kinesics
22. We rely on nonverbal communication more when:
a.
verbal and nonverbal messages align.
b.
people display mixed messages.
c.
nonverbal behaviors convey uncertain meanings.
d.
verbal communication is clear and simple.
23. We signal relationship intimacy by avoiding eye contact.
a.
True
Name:
Class:
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chapter 9
b.
False
24. Nonverbal communication can be either intentional or unintentional.
a.
True
b.
False
25. According to the textbook, women gaze at others during interactions more than men.
a.
True
b.
False
26. Brandi Chastain's tearing off her jersey as she scored the penalty kick to win the 1999 World Cup illustrates
what function of nonverbal communication?
a.
conveying meanings
b.
expressing emotions
c.
presenting self
d.
managing interactions
27. Physical appearance plays a minimal role in nonverbal communication.
a.
True
b.
False
28. What happens when verbal and nonverbal messages align?
a.
Our uncertainty level rises.
b.
We pay more attention to nonverbal communication.
c.
We pay more attention to verbal communication.
d.
We attend to verbal and nonverbal communication at the same level.
29. When the text states that nonverbal communication is ambiguous, it means that:
a.
little work is needed to understand and interpret nonverbal behavior.
b.
nonverbal communication is less credible than verbal communication.
c.
we cannot assume that nonverbal communication has only one meaning.
d.
it is difficult to misunderstand or misinterpret nonverbal behavior.
30. Affect displays are primarily presented through the:
a.
head and eyes.
b.
hands and eyes.
c.
eyes and hands.
d.
face and voice.
31. Your instructor explains the emergency escape route by saying, "Go out the door and take a right," and then
pointing to the right. What function of nonverbal communication is he using?
a.
reiterating
b.
contradicting
Name:
Class:
Date:
chapter 9
c.
spotlighting
d.
enhancing
32. Members of Japanese culture would rate which of these behaviors as demonstrating the most power?
a.
feet up on the table
b.
erect posture
c.
relaxed posture
d.
avoiding eye contact
33. During initial interactions, nonverbal communication is more important than verbal communication in terms
of our overall impressions of others.
a.
True
b.
False
34. A sports-team coach wants to call a "time out," so he holds up his hands to form the letter T. What type of
gesture is the coach demonstrating?
a.
illustrator
b.
regulator
c.
affect display
d.
emblem
35. The primary determinant(s) of the degree of intelligibility of one's speaking is(are):
a.
speech rate.
b.
tone and volume.
c.
pronunciation and articulation.
d.
pitch and sincerity.
36. Amber notices her coworker hunched over her workstation, holding her head in her hands. Amber asks her,
"Are you okay? You look upset." Her coworker responds, "I'm fine, just tired." This exchange illustrates what
principle of nonverbal communication?
a.
Nonverbal messages are less credible than verbal messages.
b.
Nonverbal messages can be ambiguous.
c.
Nonverbal messages are single-channeled.
d.
Nonverbal messages are cultural.
37. Which of these behaviors demonstrates the most power in the United States?
a.
feet planted firmly on the ground
b.
erect posture
c.
relaxed posture
d.
avoiding eye contact
38. When you shake your head instead of saying "no," what function of nonverbal communication are you
using?
Name:
Class:
Date:
chapter 9
a.
reiterating
b.
spotlighting
c.
replacing
d.
enhancing
39. When you are cut off in traffic by another driver and you respond by "flipping him the bird," you are using a
type of gesture called an illustrator.
a.
True
b.
False
40. Prolonged staring is considered to be one of the most aggressive codes of nonverbal communication.
a.
True
b.
False
41. What does psychologist Judith Hall's research suggest regarding differences in the way women and men
communicate nonverbally?
a.
Men surpass women at nonverbally communicating in ways receivers can correctly interpret.
b.
Women are more accurate than men in their interpretations of others' nonverbal expressions.
c.
Men maintain less physical space between themselves and others during encounters.
d.
Men perceive crowded situations more favorably.
42. While at your workplace, what type of proxemics are you likely to communicate?
a.
intimate space
b.
personal space
c.
social space
d.
public space
43. Hispanics are more likely than Euro-Americans to use which form of touch?
a.
sexual-arousal touch
b.
love-intimacy touch
c.
social-polite touch
d.
friendship-warmth touch
44. Nonverbal communication is governed by fewer rules than verbal communication.
a.
True
b.
False
45. Nonverbal communication can be used to do all of these EXCEPT:
a.
communicate meaning.
b.
repress emotion.
c.
present self.
d.
manage interactions.
Name:
Class:
Date:
chapter 9
46. How is anger expressed through vocalics?
a.
higher vocal pitch
b.
loudness
c.
slower speech rate
d.
faster speech rate
47. According to research, if you post attractive friends' photos on your Facebook page, others are more likely
to perceive you as physically and socially attractive.
a.
True
b.
False
48. People generally rate those they consider physically attractive as being:
a.
more intelligent.
b.
more powerful.
c.
more successful.
d.
All of the options are correct.
49. Nonverbal communication can be used to convey meaning by:
a.
reiterating.
b.
contradicting.
c.
enhancing.
d.
All of the options are correct.
50. Nonverbal communication tends to use multiple channels, whereas verbal communication tends to use only
one channel.
a.
True
b.
False
51. Vocalics is considered the most powerful code of nonverbal communication in terms of communicating
meaning.
a.
True
b.
False
52. What advice might you offer your roommate, who wants to nonverbally express interest in someone?
a.
lean forward
b.
keep your back straight
c.
hold your head up
d.
All of the options are correct.
53. The two primary messages that posture can communicate are:
a.
intimacy and dominance.
b.
submissiveness and intimacy.
c.
immediacy and power.
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Class:
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chapter 9
d.
weakness and power.
54. The handshake is considered what type of touch?
a.
sexual-arousal touch
b.
functional-professional touch
c.
social-polite touch
d.
love-intimacy touch
55. When disciplining your 2-year-old son, you raise your voice to emphasize the first word of the command
"STOP throwing your bottle." What function of nonverbal communication are you using?
a.
reiteration
b.
contradiction
c.
spotlighting
d.
replacement
56. Men smile more than women.
a.
True
b.
False
57. Most of the meaning in an interpersonal encounter is communicated nonverbally.
a.
True
b.
False
58. What does the level of nonverbal involvement indicate for romantic couples?
a.
how long they've been together
b.
the relationship's health
c.
their level of extroversion
d.
their comfort level with public displays of affection
59. Which of the following types of nonverbal communication has a primary influence on our interpersonal
impressions?
a.
eye contact
b.
gestures
c.
facial expression
d.
posture
60. Research suggests that:
a.
our nonverbal communication contains more meaning than our verbal messages.
b.
we spend less time communicating nonverbally than verbally.
c.
verbal messages are more cultural than nonverbal messages.
d.
our verbal communication contains more meaning than our nonverbal messages.
61. Which of these does NOT communicate submissiveness?
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Class:
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chapter 9
a.
taking up less space
b.
letting others control time
c.
smiling less
d.
letting others control space
62. Nonverbal communication tends to be more ambiguous than verbal communication.
a.
True
b.
False
63. Dominance can be demonstrated by:
a.
using larger amounts of personal space.
b.
direct gazing.
c.
silence.
d.
All of the options are correct.
64. Studies have suggested that, to demonstrate that we like someone, we can:
a.
increase distance.
b.
sit up straight.
c.
increase gaze.
d.
decrease eye contact.
65. Which of the following is true of women's use of nonverbal communication?
a.
Women are better at sending and receiving nonverbal messages.
b.
Women smile more.
c.
Women are more facially expressive.
d.
All of the options are correct.
66. In the United States, high-status individuals tend to maintain a more relaxed posture.
a.
True
b.
False
67. What is the study of human movement, gestures, and facial expression called?
a.
kinesics
b.
affect displays
c.
proxemics
d.
vocalics
68. If your professor stands in one place behind a podium and does not use any gestures, he or she is
demonstrating immediacy.
a.
True
b.
False
69. During Malik's presentation to the class, he often scratches his head and adjusts his tie. What type of gesture
Name:
Class:
Date:
chapter 9
is he displaying?
a.
illustrator
b.
regulator
c.
adaptor
d.
kinesics
70. If you and your partner engage in public displays of affection such as holding hands and hugging, you are
displaying what type of touch?
a.
sexual-arousal touch
b.
functional-professional touch
c.
friendship-warmth touch
d.
love-intimacy touch
71. Research suggests that women are more territorial than men.
a.
True
b.
False
72. Research suggests that men maintain more physical space than women.
a.
True
b.
False
73. Most North Americans are comfortable with a "wingspan distance" for which of the following proxemics?
a.
personal space
b.
social space
c.
intimate space
d.
public space
74. Speech rate and volume are elements of vocalics.
a.
True
b.
False
75. Rapper/singer T-Pain's use of Auto-Tune is a manipulation of what code of nonverbal communication?
a.
proxemics
b.
vocalics
c.
haptics
d.
kinesics
76. Which of the following nonverbal codes is considered to be the richest and most powerful?
a.
proxemics
b.
territoriality
c.
kinesics
d.
vocalics
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Class:
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chapter 9
77. How could you focus on nonverbal behavior to become more competent in interpersonal communication?
a.
focus time and energy only on verbal elements
b.
focus time and energy only on nonverbal elements
c.
remember that verbal communication and nonverbal communication flow with each other
d.
devote yourself to both
78. Which of the following countries displays the most frequent use of touch?
a.
Canada
b.
Switzerland
c.
England
d.
Puerto Rico
79. Verbal communication tends to be more credible or believable than nonverbal communication.
a.
True
b.
False
Enter the appropriate word(s) to complete the statement.
80. Communication through _______ uses physical distance to convey a message.
81. A type of nonverbal code known as _______ is made up of visible body movements.
82. _______, which involves forms of physical violence, is designed to hurt or humiliate others.
83. We use _______ to accomplish a task.
84. A large communication distance known as _______ ranges upward from 12 feet.
85. _______ are the different means used for transmitting information nonverbally.
86. _______ includes visible attributes such as hair, clothing, and body type.
87. We occupy _______ during encounters with friends.
88. Vocal characteristics, also known as _______, are used to communicate nonverbal messages.
89. Adapted from an ancient Greek word, _______ is the nonverbal communication code of touch.
90. We define _______ as the intentional or unintentional transmission of meaning through an individual's
nonspoken physical and behavioral cues.
91. _______ are the intentional or unintentional nonverbal behaviors that display emotions.
92. The communication distance of _______ ranges from 4 to 12 feet away from another person.
93. The type of touch called _______ is based upon social norms and expectations.
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chapter 9
94. Some people display _______, or the tendency to claim physical space as their own.
95. _______ are types of gestures that control turn-taking in conversation.
96. Touch used to express liking of another person is called _______.
97. Types of gestures that serve a psychological or physical purpose are called _______.
98. Types of gestures, or _______, have specific verbal meaning.
99. Touch intended to physically stimulate another person is known as _______.
100. Types of gestures referred to as _______ accent or illustrate a verbal message.
101. The communication distance called _______ ranges from 0 to 18 inches away from another person.
102. The feeling of emotional closeness between ourselves and others is the feeling of _______.
103. Through _______, we convey deep emotional feelings.
104. Verbal and nonverbal behaviors displayed by _______ convey contradictory meanings.
105. Behaviors that are considered a display of _______ are used to exert power and influence over others.
106. The degree to which we find someone interesting and attractive is measured by _______.
107. Our _______ is made up of the physical features of our surroundings.
108. Things we possess that communicate our identity to others are called _______.
109. _______ is the ability to influence or control other people or events.
110. Willingness, or _______, allows others to exert influence or power over us.
111. What are some ways in which dominance can be communicated nonverbally?
112. Define and give an example of vocalics.
113. What happens when verbal and nonverbal messages align?
114. Identify, explain, and give an example of the four types of gestures used in our interpersonal relationships.
115. Define and give an example of an emblem.
116. What is proxemics?
117. List the six forms of touch.
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chapter 9
118. Define and give an example of haptics.
119. Identify five ways nonverbal communication can be used to accent verbal communication.
120. Define and give an example of an illustrator.
121. Give two examples of fixed features in a room.
122. Define and give an example of an adaptor.
123. What is an artifact? Give an example.
124. How can we nonverbally communicate submissiveness?
125. What's the difference between proxemics and territoriality?
126. Explain what happens when we encounter mixed messages.
127. How does gender affect nonverbal communication?
128. What are three ways to demonstrate immediacy?
129. Define and give an example of a regulator.
130. Identify and explain five of the seven nonverbal communication codes.
131. When do we rely more on nonverbal communication?
132. What can you do to more effectively and responsibly manage your nonverbal communication?
133. Compare and contrast the principles that define verbal and nonverbal communication.
134. What is an affect display? Give an example.
135. Give two examples of semifixed features in a room.
136. What does psychologist Judith Hall's research suggest regarding differences in the way women and men
communicate nonverbally?
137. How does culture affect one's nonverbal communication?
Name:
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chapter 9
Answer Key
Name:
Class:
Date:
chapter 9
Name:
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chapter 9
Name:
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Date:
chapter 9
Name:
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Date:
chapter 9
Name:
Class:
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chapter 9
Name:
Class:
Date:
chapter 9
