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Name:
Class:
Date:
chapter 4
Indicate the answer choice that best completes the statement or answers the question.
1. High-extraversion people seem to experience positive emotions less often than low-extraversion people.
a.
True
b.
False
2. The primary emotion of fear is associated with what high-intensity counterpart?
a.
rage
b.
loathing
c.
terror
d.
grief
3. In traditional Chinese culture, shame and sad love are considered primary emotions.
a.
True
b.
False
4. Intense sadness resulting from the loss of a loved one is called:
a.
grief.
b.
sadness.
c.
anger.
d.
ambivalence.
5. Which of these traits is NOT one of the Big Five personality traits?
a.
agreeableness
b.
openness
c.
introversion
d.
extraversion
6. A blended emotion occurs when you experience a primary emotion followed, separately, by a second primary
emotion.
a.
True
b.
False
7. Which of these does NOT influence how you manage emotion?
a.
extraversion
b.
neuroticism
c.
agreeableness
d.
sexual orientation
8. People who demonstrate high agreeableness are better able to manage their emotions, and they report being
happier than those who demonstrate low agreeableness.
a.
True
b.
False
Name:
Class:
Date:
chapter 4
9. Suppression is most commonly used to manage which emotions?
a.
joy and fear
b.
happiness and disgust
c.
anger and sadness
d.
surprise and jealousy
10. Your girlfriend receives a flirty e-mail from her ex, then tells you it means nothing to her. However, you
feel upset. If you rethink why you feel threatened by the e-mail, what emotion management strategy are you
using?
a.
suppression
b.
encounter avoidance
c.
reappraisal
d.
venting
11. The Jefferson strategy is best used:
a.
before someone upsets you.
b.
while someone is upsetting you.
c.
after someone upsets you.
d.
when planning a confrontation.
12. Which of these statements is true regarding the use of reappraisal as an emotion management strategy?
a.
It is done after an emotional outburst occurs.
b.
It is a primary strategy used by those who are most effective at managing their emotions.
c.
It requires users to assign responsibility to others for the way they think and feel.
d.
All of the options are correct.
13. People who demonstrate high emotional intelligence are more likely to:
a.
garner trust.
b.
be perceived as having integrity.
c.
be less likely to bully others.
d.
All of the options are correct.
14. Two of the most important forces shaping emotion are one's personality and gender.
a.
True
b.
False
15. According to research, when one engages in venting, anger:
a.
disappears.
b.
actually increases.
c.
decreases.
d.
stays the same.
Name:
Class:
Date:
chapter 4
16. Each Thanksgiving, Sarah and Darcie visit Darcie's family, but these events are painful reminders of their
political differences. Sarah is a Democrat, but Darcie and her family are staunch Republicans. This year, Sarah
chose not to discuss politics. What emotion management strategy did she use?
a.
suppression
b.
encounter avoidance
c.
reappraisal
d.
encounter structuring
17. Which of these statements is NOT true about venting as an emotion management strategy?
a.
It can include expressing positive emotion.
b.
It is the inverse of suppression.
c.
It is used to manage emotions after they occur.
d.
It is only about expressing negative emotions.
18. High-extraversion people report being better able to manage their emotional communication than low-
extraversion people.
a.
True
b.
False
19. Those who describe their moods as "good" are more likely to fall prey to the fundamental attribution error.
a.
True
b.
False
20. If Pato did well on a paper but told her roommate, Sarah, she did not when she found out Sarah had failed
the paper, what strategy is Pato using to communicate with her roommate?
a.
denial
b.
suppression
c.
venting
d.
emotional management
21. Emotion-sharing:
a.
can help manage grief.
b.
always occurs in a face-to-face support group.
c.
can't take place online.
d.
burdens others.
22. If your best friend always avoids discussing the subject of your former romantic partner, what strategy is the
friend demonstrating?
a.
encounter avoidance
b.
encounter structuring
c.
attention focus
d.
deactivation
Name:
Class:
Date:
chapter 4
23. Emotional intelligence refers to the ability to:
a.
suppress emotion.
b.
vent emotion.
c.
mask an emotion.
d.
accurately perceive and interpret emotions.
24. Through the process of deactivation, one is able to manage emotion by systematically desensitizing oneself
to emotional experience.
a.
True
b.
False
25. Which of these statements is true about suppression as an emotion management strategy?
a.
It is widely used and practiced.
b.
It is only marginally effective.
c.
Users of this strategy have lower levels of well-being.
d.
All of the options are correct.
26. The problem with suppressing anger is that chronic hostility can result.
a.
True
b.
False
27. Research suggests that people in positive moods are generally more accurate at perceiving others.
a.
True
b.
False
28. What is the most commonly used emotion management strategy for dealing with unwanted emotions?
a.
suppression
b.
repression
c.
deactivation
d.
reappraisal
29. After Charlie goes through a painful breakup with Tom, he finds himself trying to avoid Tom. Charlie no
longer goes to the same bars, restaurants, or gyms they frequented when they were together. What emotion
management strategy is Charlie demonstrating?
a.
suppression
b.
encounter avoidance
c.
reappraisal
d.
venting
30. Much of our online communication is asynchronous and provides us with a sense of invisibility.
a.
True
b.
False
Name:
Class:
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chapter 4
31. Which of these has a measurable influence on one's happiness?
a.
social or economic class
b.
rigorous physical exercise
c.
gender
d.
age
32. Jealousy is a blended emotion comprising:
a.
anger and grief.
b.
fear and sadness.
c.
sadness and fear.
d.
anger, sadness, and fear.
33. Which of these is a common method for managing emotions after they have been triggered?
a.
suppression
b.
reappraisal
c.
encounter structuring
d.
sublimation
34. What primary emotions are recognized in traditional Chinese culture in addition to those identified in North
American culture?
a.
amusement and sorrow
b.
shame and sad love
c.
anger and fear
d.
wonder and serenity
35. Attention focus is an effective strategy for managing emotions after they have occurred.
a.
True
b.
False
36. Which of these sets of personality traits most affects emotions?
a.
introversion, extroversion, openness
b.
extraversion, agreeableness, neuroticism
c.
agreeableness, conscientiousness, introversion
d.
openness, agreeableness, extroversion
37. The primary emotion of joy is associated with what high-intensity counterpart?
a.
amazement
b.
surprise
c.
ecstasy
d.
terror
38. Women are more likely than men to report which emotion(s)?
Name:
Class:
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chapter 4
a.
joy
b.
sadness
c.
jealousy
d.
rage
39. Emotional contagion only occurs when negative emotions spread from one person to another.
a.
True
b.
False
40. Emotion management includes attempts to control:
a.
when you experience an emotion.
b.
how you experience an emotion.
c.
how you express an emotion.
d.
All of the options are correct.
41. Research suggests that women experience emotion with greater intensity than men.
a.
True
b.
False
42. Across cultures, women report experiencing more sadness, fear, shame, and guilt than men.
a.
True
b.
False
43. Men report feeling more anger and other hostile emotions than do women.
a.
True
b.
False
44. We can manage our emotions:
a.
after they occur.
b.
before they occur.
c.
by reappraisal.
d.
All of the options are correct.
45. If Marco exhibits high extraversion, he is likely to:
a.
cope successfully with stress and his emotions.
b.
have a hard time managing his emotions.
c.
focus his attention on negative events.
d.
be less skilled at communication.
46. Which of these is considered a mood?
a.
perseverence
b.
anger
Name:
Class:
Date:
chapter 4
c.
serenity
d.
grief
47. The two most common strategies for managing emotions after they occur are suppression and repression.
a.
True
b.
False
48. According to the text, the least effective method for managing emotions is reappraisal.
a.
True
b.
False
49. Without feedback, we experience difficulty in feeling empathy and gauging the appropriateness of our
emotional expression.
a.
True
b.
False
50. Passion:
a.
is composed of anger and joy.
b.
includes confused feelings of excitement and sadness.
c.
includes feelings of sexual attraction.
d.
includes feelings of contentment and grief..
51. Emotions can be triggered by our perception of outside events.
a.
True
b.
False
52. Although it is difficult to practice, reappraisal is the most effective strategy for managing emotion.
a.
True
b.
False
53. Which of these strategies is NOT used to prevent undesired emotions before they occur?
a.
encounter avoidance
b.
encounter structuring
c.
suppression
d.
deactivation
54. Asynchronicity and invisibility are two factors that help explain why people are more likely to express
emotions inappropriately online.
a.
True
b.
False
55. Which of these activities is most effective for improving a bad mood?
a.
engaging in physical activity
Name:
Class:
Date:
chapter 4
b.
engaging in sexual activity
c.
drinking alcohol
d.
drinking caffeinated beverages
56. Which of these emotions results from the blocking of one's goals?
a.
anger
b.
surprise
c.
sadness
d.
fear
57. The six primary emotions exist only in Western cultures.
a.
True
b.
False
58. Some of the six primary emotions are linked to distinct patterns of internal physiological arousal.
a.
True
b.
False
59. Sexual activity is the most effective way to improve a bad mood.
a.
True
b.
False
60. People who score high on emotional intelligence likely will:
a.
demonstrate understanding of their own emotions.
b.
demonstrate sympathy.
c.
block others' emotions.
d.
suppress their emotions.
61. Rational Emotive Behavior Therapy (REBT) is a method for helping neurotic people systematically purge
themselves of self-defeating beliefs.
a.
True
b.
False
62. Research shows that highly neurotic people tend to focus on negative events.
a.
True
b.
False
63. A student arrives on the first day of her interpersonal communication class and observes that the instructor
makes wild gestures while lecturing. If the student chooses to focus only on the content—while trying to ignore
the nonverbal communication—what strategy is she employing?
a.
suppression
b.
attention focus
c.
reappraisal
Name:
Class:
Date:
chapter 4
d.
venting
64. Which of these statements is NOT true about moods?
a.
People in good moods are more accurate at perceiving others.
b.
People in good moods perceive others more positively.
c.
People in good moods are more likely to engage in self-disclosure.
d.
Rigorous physical activity is the most effective way to improve a bad mood.
65. In terms of the impact of gender upon emotion, which of these statements is true?
a.
Women and men experience emotion with similar levels of intensity.
b.
Women seem to experience higher levels of anger.
c.
Men seem to experience higher levels of guilt.
d.
Men seem to experience higher levels of sadness.
66. Which of these is NOT considered a primary emotion?
a.
anger
b.
jealousy
c.
sadness
d.
surprise
67. By engaging in encounter structuring, one is able to prevent emotion by avoiding encounters with others.
a.
True
b.
False
68. If you have a phobia of riding elevators after being trapped in one but choose to confront and overcome
your fear by entering a stationary elevator while the door remains open, what emotion management strategy are
you using?
a.
deactivation
b.
encounter avoidance
c.
reappraisal
d.
encounter structuring
69. Reappraisal is effective because it is employed before a large emotional reaction occurs.
a.
True
b.
False
70. Irrespective of culture, women experience more feelings of anger and men experience more feelings of
guilt.
a.
True
b.
False
71. According to the textbook, emotions, feelings, and moods refer to the same human experiences.
a.
True
Name:
Class:
Date:
chapter 4
b.
False
Enter the appropriate word(s) to complete the statement.
72. _______ is an individual's attempt to inhibit thoughts, arousal, and outward behavioral displays of unwanted
emotion.
73. _______ is the ability to interpret, manage, and communicate emotions effectively.
74. _______ is the purging of negative emotions by expressing them openly.
75. _______ is allowing emotions to dominate our thoughts and explosively expressing them.
76. _______ is a near-constant state of arousal and negative thinking.
77. _______ are short-term emotional reactions that generate only limited arousal.
78. Emotions that involve unique and consistent behavioral displays across cultures are _______.
79. _______ is a therapeutic method for helping neurotic people systemically purge themselves of self-defeating
beliefs.
80. _______ is a preventive strategy designed to devote your attention to only aspects of an event that don't
provoke undesired emotions.
81. _______ is the sharing of messages that express emotional support or offer personal assistance.
82. _______ is a negative primary emotion that occurs when you are interrupted or blocked from achieving your
goal by the improper action of an external agent.
83. Attempts to influence which emotions you feel and how and when you experience them are part of _______.
84. An intense sadness following a substantial loss is called _______.
85. Intentional avoidance of specific topics that provoke unwanted emotions is known as _______.
86. _______ is the process of systemically desensitizing oneself to emotional experiences.
87. _______ is an active process of changing how you think about the meaning of emotional situations in order
to alter their emotional impact.
88. When emotion-sharing rapidly spreads an emotion from one person to another, _______ occurs.
89. Low-intensity states, not triggered by particular events, that last longer than feelings are called _______.
90. A simultaneous experience of two or more primary emotions involves _______.
91. _______ is a form of communication in which we disclose our emotional experiences.
Name:
Class:
Date:
chapter 4
92. _______ is the tendency to shy away from people, places, or activities that provoke unwanted emotions.
93. An approach to managing emotions in which one counts to 10 (or, in extreme cases, to 100) before acting or
speaking is called the _______.
94. _______ is an intense reaction to an event, involving interpretation, physiological arousal, and
communication.
95. _______ is a blended emotion of surprise and joy, coupled with positive feelings such as excitement and
amazement.
96. Why is it so difficult to manage grief?
97. Identify the four most common emotional challenges we face.
98. Explain why chronic hostility can be destructive.
99. Describe the characteristics of a person exhibiting a high degree of emotional intelligence.
100. Identify and define the two strategies for managing emotion after they occur.
101. How does the personality trait of extraversion impact emotion?
102. Identify four strategies for managing emotions before they occur.
103. Identify the five key features of emotion.
104. Explain how online communication can foster inappropriate expression of emotion.
105. Explain how the Jefferson strategy can be used to manage emotions after they occur.
106. What are a benefit and a cost of using venting?
107. What's the difference between feelings and moods?
108. Identify the six primary emotions.
109. What are some suggestions that can be used to enhance your supportive communication?
110. In what ways do men and women experience emotion differently?
111. Identify the three most important personality traits that influence the experience and communication of
emotion.
112. Define emotional intelligence.
113. How can we demonstrate supportive communication?
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chapter 4
114. How can those who suffer from neuroticism manage their negative thoughts?
115. Briefly explain the impact of positive emotion upon perception.
116. Identify and define the three most challenging emotions we must manage in our personal relationships.
117. Compare and contrast the advantages and disadvantages of online versus face-to-face support groups.
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chapter 4
Answer Key
Name:
Class:
Date:
chapter 4
Name:
Class:
Date:
chapter 4
Name:
Class:
Date:
chapter 4
Name:
Class:
Date:
chapter 4
Name:
Class:
Date:
chapter 4
