Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
Name:
Class:
Date:
chapter 14
Indicate the answer choice that best completes the statement or answers the question.
1. Collegial peers are described as "blended" because our relationships with them incorporate elements of both
professional and personal relationships.
a.
True
b.
False
2. The rumor mill is a component of an organizational network through which workers pass on personal
information about one another's personal and professional lives.
a.
True
b.
False
3. Your supervisor is known for seeking input from her subordinates and putting such suggestions to use. She
often asks you, "How do you think we should handle this problem?" What element of a supportive climate is
your supervisor demonstrating?
a.
spontaneity
b.
collaboration
c.
empathy
d.
description
4. The primary interpersonal dynamic present in mixed-status relationships is power.
a.
True
b.
False
5. In a workplace climate characterized by detachment, supervisors treat employees with respect, understanding,
and empathy.
a.
True
b.
False
6. Virtual peers can easily develop into virtual friends.
a.
True
b.
False
7. An organization's climate is primarily composed of its interpersonal communication, including the amount of
trust, openness, and support among organizational members.
a.
True
b.
False
8. Which of these is NOT recommended as an effective method for maintaining a workplace romance?
a.
limiting personal communication to e-mail
b.
leaving your love at home
c.
communicating in a professional fashion with your romantic partner
d.
using e-mail judiciously
Name:
Class:
Date:
chapter 14
9. As with friendships, workplace relationships are based on equality.
a.
True
b.
False
10. At Brea's new job, she dresses formally to match her coworkers' dress. However, on Fridays her peers dress
casually. What component of organizational culture does this switch reflect?
a.
norms governing interpersonal communication
b.
norms governing personal relationships
c.
workplace artifacts
d.
workplace values
11. Organizational networks are characterized by the nature of the information that flows through them, the
channels through which information flows, and network density.
a.
True
b.
False
12. Your officemate has become your best friend. You feel that you can tell him anything, whether or not it is
work related, and he reciprocates. You see him both inside and outside the office. What type of peer
relationship do you have with him?
a.
collegial
b.
information
c.
special
d.
blended
13. In a defensive climate, supervisors may use communication to strategically control others and reinforce
company hierarchy.
a.
True
b.
False
14. Professional peers are coworkers who hold positions of higher power than we do.
a.
True
b.
False
15. Organizational culture is influenced by:
a.
norms governing interpersonal communication.
b.
norms governing personal relationships.
c.
workplace values.
d.
All of the options are correct.
16. What does it mean for a person to telecommute?
a.
When in the office, that person communicates primarily through e-mail.
b.
Rather than coming to the office, that person uses technology to work from home.
c.
That person is not a member of any dense organizational networks.
Name:
Class:
Date:
chapter 14
d.
That person is the resident tech expert in the company.
17. What is the name for dense connections of coworkers who share the same workplace values and broader life
attitudes?
a.
workplace networks
b.
workplace cliques
c.
workplace artifacts
d.
workplace values
18. It would be considered inappropriate to compliment an employee on his or her:
a.
communication style.
b.
work ethic.
c.
appearance.
d.
attitude.
19. A significant problem with curtailing workplace bullying is that coworkers often do not believe victims.
a.
True
b.
False
20. Which of these is NOT an advantage of workplace relationships?
a.
They enhance our professional skills.
b.
They bolster our commitment to our families.
c.
They bolster our commitment to the organization.
d.
They decrease employee turnover.
21. Which of these contributes to the prevalence of workplace bullying?
a.
When employees recount that they are bullied, they are not believed.
b.
Workplace bullies typically put on an act for their supervisors.
c.
Official antibullying workplace policies don't stop all cases of bullying.
d.
All of the options are correct.
22. A supportive climate includes all of these EXCEPT:
a.
honesty.
b.
hierarchy.
c.
collaboration.
d.
empathy.
23. Which of these is NOT an advantage of computer-mediated communication (CMC) in the workplace?
a.
CMC increases the likelihood of a negative workplace clique forming.
b.
CMC allows people to contribute without risking interrupting others.
c.
CMC provides people with freedom from time and geographic constraints.
d.
CMC allows shy individuals to contribute more substantively.
Name:
Class:
Date:
chapter 14
24. Virtual networks are a type of organizational network in which workers communicate through e-mail, social
networking, Skype, and other Internet-based technologies.
a.
True
b.
False
25. Victims of sexual harassment are more likely than others to:
a.
feel angry and afraid.
b.
feel depressed.
c.
develop substance abuse problems.
d.
All of the options are correct.
26. Emphasizing equality and treating others with respect are characteristics of a supportive climate.
a.
True
b.
False
27. Which of these is NOT true of cyberslacking?
a.
Your employer cannot track your keystrokes if you sign into your personal e-mail.
b.
Workers spend almost two hours a day cyberslacking.
c.
Younger males higher in organizational status are most likely to cyberslack.
d.
Anything done on a company computer is considered company property.
28. Darvelle previously worked in a traditional office building with private cubicles. He recently changed jobs
to a tech start-up, and he is having trouble getting used to the open layout and free-form work spaces. What
component of organizational culture does Darvelle find challenging?
a.
norms governing interpersonal communication
b.
workplace cliques
c.
workplace artifacts
d.
workplace values
29. A defensive climate is characterized by an unfriendly, unstructured, and unsupportive workplace.
a.
True
b.
False
30. E-mail is the primary communication medium in many corporate workplaces.
a.
True
b.
False
31. Some high-tech companies have adopted an informal climate in which power and status differences are
minimized and in which all layers of the organization have equal access to one another. What characteristic are
these organizations demonstrating?
a.
spontaneity
b.
flexibility
c.
collaboration
Name:
Class:
Date:
chapter 14
d.
equality
32. Before Richard makes a pitch to his boss, he makes sure that he has tailored his message to appeal to his
supervisor's communication style and preferences. What type of communication is Richard engaging in?
a.
advocacy
b.
downward communication
c.
computer-mediated communication
d.
empathic communication
33. Which of these is NOT a strategy that can be used to foster a supportive workplace climate?
a.
encouraging open, honest, spontaneous communication
b.
maintaining professional detachment with other workers
c.
adopting a flexible mindset
d.
collaborating and seeking input and ideas
34. Professional peers are those:
a.
in the organization who have higher status.
b.
in the organization who hold similar status.
c.
in the organization who have lower status.
d.
with whom you share the workplace.
35. Workplace relationships vary across three dimensions: status, intimacy, and choice.
a.
True
b.
False
36. The three dimensions of workplace relationships are values, communication climate, and culture.
a.
True
b.
False
37. Research suggests that negative outcomes associated with workplace romances are more likely to affect men
than women.
a.
True
b.
False
38. If you prefer workplace relationships with people who are equally comfortable talking about both work and
personal issues, what type of peer relationship is your preference?
a.
information
b.
virtual
c.
collegial or blended
d.
special
39. Ron is the chair of the English department at your local college. He is well liked by administrators, faculty,
and students. He really seems to listen and understand when approached about academic or personal concerns.
Name:
Class:
Date:
chapter 14
What element of a supportive workplace climate is Ron exhibiting?
a.
spontaneity
b.
flexibility
c.
collaboration
d.
empathy
40. Supervisors who assign blame and point fingers foster a supportive workplace climate.
a.
True
b.
False
41. Which of these statements is true of sexual harassment?
a.
Nonverbal harassment does not count.
b.
It must involve actual physical contact.
c.
The definition includes harmful communication.
d.
It is less damaging than workplace bullying.
42. Advocacy is based on:
a.
planning your pitch.
b.
tailoring your message.
c.
knowing your supervisor's knowledge.
d.
All of the options are correct.
43. Which of these is true of workplace romances?
a.
They can improve worker productivity.
b.
They can create positive work climates.
c.
Married couples who work in the same location have a 50 percent lower divorce rate.
d.
All of the options are correct.
44. A supportive climate is characterized by a warm, open, and supportive workplace.
a.
True
b.
False
45. Which of these forms of sexual harassment occurs most frequently in the workplace?
a.
verbal harassment
b.
quid pro quo harassment
c.
hostile climate harassment
d.
nonverbal harassment
46. Which of these is NOT a guideline presented in the text for offering criticism to employees?
a.
Remain calm, kind, and understanding throughout the exchange.
b.
Strive to experience and express empathy through perspective-taking.
c.
Have other individuals present to ensure that no one feels singled out.
Name:
Class:
Date:
chapter 14
d.
Avoid belaboring the error that has been made.
47. Mixed-status relationships in the workplace consist of relationships between:
a.
coworkers of similar status.
b.
women and men.
c.
coworkers of different status.
d.
coworkers of different races.
48. Why should praise be presented privately rather than publicly?
a.
Most employees don't enjoy receiving praise in public.
b.
Offering praise in public can demotivate employees.
c.
Most employees would rather that praise be provided via e-mail.
d.
Offering praise in public may foster resentment and envy.
49. Sexual harassment can include:
a.
sexual advances.
b.
verbal statements.
c.
physical conduct.
d.
All of the options are correct.
50. Workplace cliques are formally defined networks of coworkers who share similar life values and attitudes.
a.
True
b.
False
51. Organizational networks are composed of all these characteristics EXCEPT:
a.
the physical space of the office.
b.
network density.
c.
media or channels.
d.
the frequency of connections.
52. Many organizations discourage or even forbid friendships between supervisors and their subordinates
because they fear that:
a.
the friendship will lead to cyberslacking.
b.
the subordinates will form rebellious cliques.
c.
the supervisor will be less effective.
d.
shareholders will be displeased.
53. Information peers are those who have a similar status to us but with whom we communicate only about
work-related content.
a.
True
b.
False
54. In your annual evaluation, your supervisor acknowledged that you avoid using absolutes in the workplace.
Name:
Class:
Date:
chapter 14
What element of creating a supportive climate has she recognized?
a.
collaboration
b.
flexibility
c.
empathy
d.
spontaneity
55. In your office are several copyeditors who are not only your professional peers but also your friends. You
share both professional and personal information with them, and sometimes you eat lunch with them. What type
of peer relationship do you have with them?
a.
collegial
b.
information
c.
special
d.
long-distance
56. A defensive climate is NOT:
a.
hierarchal.
b.
rigid.
c.
controlling.
d.
friendly.
57. Special peers are those in the company who:
a.
have high organizational status.
b.
have equivalent status and communicate primarily through technology .
c.
are involved in a romantic relationship.
d.
have equivalent status and share high levels of emotional support.
58. Virtual peers are those in the company who:
a.
communicate mainly through technology.
b.
are members of the same workplace clique.
c.
are the same age but have mixed-status roles.
d.
are friends outside the workplace.
59. Which of these is NOT an example of cyberbullying?
a.
withholding information sent through e-mail
b.
criticizing an employee via e-mail
c.
deleting information sent through e-mail
d.
spreading gossip through e-mail
60. We can help maintain peer relationships through:
a.
positivity.
b.
assurances.
c.
openness.
Name:
Class:
Date:
chapter 14
d.
All of the options are correct.
61. Which of these is NOT a principle of competent downward communication?
a.
listening empathically
b.
framing messages as polite requests
c.
sharing personal information irrelevant to the workplace
d.
being sensitive to subordinates' feelings
62. Sonya, a manager, communicates with her subordinates only when she is giving instruction or offering
feedback. Which principle of competent downward communication is Sonya violating?
a.
being sensitive to employee needs
b.
listening empathetically
c.
phrasing wants and needs as polite requests
d.
routinely emphasizing the importance of communication
63. April is your supervisor. Although she is very demanding, you appreciate the fact that she is open to your
suggestions or questions about work policies. In fact, she readily seeks input, applies it, and acknowledges the
source of the idea. April is demonstrating what characteristic of a supportive climate?
a.
spontaneity
b.
flexibility
c.
description
d.
empathy
64. Collegial peers are coworkers whom we consider friends and with whom we can disclose both work and
personal matters.
a.
True
b.
False
65. Which of these is NOT a dimension of a workplace relationship?
a.
status
b.
intimacy
c.
choice
d.
disclosure
66. Workplace bullying may include verbal or physical behavior that is unfavorable and is directed at a person
within an organization.
a.
True
b.
False
67. In a supportive climate, workers communicate honestly and empathically, treating each other with respect
despite any imbalances in power.
a.
True
b.
False
Name:
Class:
Date:
chapter 14
68. Karla makes a pitch to her supervisor about changing their company's stance on recycling but finds out after
the pitch meeting that her supervisor was already considering a change to the recycling policy. Which
component of advocacy did Karla fail to consider?
a.
planning her pitch
b.
tailoring her message
c.
knowing her supervisor's knowledge
d.
creating coalitions
69. Today, Chris works for a technology company. Previously, he had a government job that had a formal
organizational culture. When he started working for the tech company, he used written memos and e-mails for
all of his workplace communication, but he was met with resistance from coworkers who preferred face-to-face
communication. What component of organizational culture does Chris find challenging?
a.
norms governing interpersonal communication
b.
workplace cliques
c.
workplace artifacts
d.
workplace values
70. An organization's culture is composed of:
a.
workplace values.
b.
workplace norms.
c.
workplace artifacts.
d.
All of the options are correct.
71. When asked, "Would you continue working, even if you inherited a huge fortune that made working
unnecessary?," three out of four Americans answered yes. Why might this be the case?
a.
American culture glorifies working above all else.
b.
Workmates can be companions and friends.
c.
Even menial and pointless work is fulfilling.
d.
None of the listed answers are correct.
72. Karla works at a large law firm with offices scattered across the United States. Her husband David just
received a job offer in another state. She has appealed to her boss for a job transfer to that state. What form of
communication is she using?
a.
organizational communication
b.
horizontal communication
c.
downward communication
d.
upward communication
73. Network density refers to the frequency and number of connections between people in a network.
a.
True
b.
False
74. Norms, artifacts, and values are examples of an organization's culture.
Name:
Class:
Date:
chapter 14
a.
True
b.
False
75. You work in the internal public relations department at a large manufacturing facility. However, you have a
working relationship with peers who handle external relations, with whom you only discuss business. What type
of peer relationship do you have with them?
a.
collegial
b.
information
c.
special
d.
blended
Enter the appropriate word(s) to complete the statement.
76. Subordinates use _______ to correspond with superiors.
77. A subordinate who wishes to design messages that will be received well by his or her supervisor should use
_______, an effective form of upward communication.
78. _______ is any unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct
of a sexual nature.
79. People who hold positions of organizational status and power similar to your own are your _______.
80. Groups of coworkers linked through _______ communicate solely through e-mail, social networking, and
other Internet-based connections.
81. Systems of communication linkages within organizations are called _______.
82. Supervisors use _______ to converse with subordinates.
83. The overarching emotional quality of a workplace makes up the _______.
84. A workplace's _______ is a distinctive set of beliefs: how things are done and how people behave.
85. An example of _______ would be using one's work computer to play games, surf the Internet, update
Facebook pages, and send personal e-mails.
86. Coworkers classified as _______ communicate mainly through phone, e-mail, Skype, and other
communication technologies.
87. A workplace environment with a(an) _______ is warm and open and encourages honest communication.
88. _______ exist between coworkers of different organizational status.
89. Repeated unethical and unfavorable treatment of one or more persons by others in the workplace is the act
of _______.
Name:
Class:
Date:
chapter 14
90. Coworkers who share the same workplace values and broader life attitudes form _______.
91. A workplace environment with a _______ is unfriendly, rigid, and unsupportive of professional and
personal needs.
92. A(an) _______ is an affiliation you have with a professional peer, supervisor, subordinate, or mentor.
93. Define and explain the types of peer relationships that can be formed in the workplace.
94. Define workplace bullying.
95. Explain the negative impact of cyberslacking.
96. What are the three defining characteristics of organizational networks?
97. Define downward communication, and describe four principles that help facilitate competent downward
communication.
98. Define professional peers.
99. Identify the three dimensions of a workplace relationship.
100. Identify three types of peer relationships.
101. What are the three most common and difficult-to-manage workplace challenges?
102. Who is an information peer?
103. Identify two requirements for maintaining mixed-status relationships.
104. Explain what a virtual peer is.
105. Define workplace bullying, and identify forms of bullying.
106. What are the key characteristics of a defensive climate?
107. Identify the three components of organizational culture.
108. What are the characteristics of a defensive climate within an organization?
109. Define two types of sexual harassment found in the workplace.
110. What are the principles of advocacy?
111. What strategies can we use to maintain our peer relationships?
112. Define the characteristics of sexual harassment, and identify two types of sexual harassment.
Name:
Class:
Date:
chapter 14
113. What are the key characteristics of a supportive organizational climate?
114. Define downward communication, and list one principle that can be applied to help ensure competent
downward communication.
115. Who are collegial peers?
116. What does an organization's climate comprise?
117. What is advocacy?
118. What is upward communication?
119. What are the characteristics of a supportive organizational climate?
Name:
Class:
Date:
chapter 14
Answer Key
Name:
Class:
Date:
chapter 14
Name:
Class:
Date:
chapter 14
Name:
Class:
Date:
chapter 14
Name:
Class:
Date:
chapter 14
Name:
Class:
Date:
chapter 14
