Type
Quiz
Book Title
Organizational Communication: Balancing Creativity and Constraint 8th Edition
ISBN 13
978-1319052348

978-1319052348 Test Bank Chapter 9

June 16, 2020
Page 1
1.
Chapter 9 cites several failures in leadership that have increased the stakes for finding
and training effective leaders. Which of the following is NOT one of those reasons?
A)
Various financial debacles of the late twentieth and early twenty-first centuries
B)
Failures of global leaders to address fiscal challenges
C)
Failures of global leaders to address environmental challenges
D)
Failure of global leadership to ensure democratic practices in local elections
2.
According to Blake and Mouton, all of the following are styles of leadership except
A)
Country Club Management.
B)
Impoverished Management.
C)
Empowered Management.
D)
Organization Man Management.
3.
When leaders blend personal humility about their accomplishments with a profound
commitment to the good of the company, they are said to be leading with
A)
ethics.
B)
modesty.
C)
presence.
D)
common sense.
4.
Leaders often develop unique combinations of habits that make them memorable as
leaders. Which of the following is not one of those habits?
A)
Habits of mind
B)
Habits of empathy
C)
Habits of character
D)
Habits of authentic communicative performance
5.
Which of the following four essential characteristics of effective communication with
employees involves sharing power and decision making with employees?
A)
Openness
B)
Supportiveness
C)
Motivation
D)
Empowerment
6.
How many people are estimated to experience consistent mistreatment in the
workplace?
A)
One in three
B)
One in five
C)
One in six
D)
Three in four
Page 2
7.
Quid pro quo and hostile work environment are types of
A)
organizational cultures.
B)
emotional labor.
C)
workplace bullying.
D)
sexual harassment.
8.
Which of the following is NOT a suggestion that the text offers for dealing with sexual
harassment?
A)
Confront the harasser
B)
Ask to be moved to a different division
C)
Report behaviors to the supervisor
D)
Keep a written record
9.
Which of the following types of leaders has a singular ability to communicate vision as
a way of inspiring others?
A)
Transformational
B)
Transactional
C)
Natural-born
D)
Situational
10.
Laissez-faire was the style of government of which country during World War II?
A)
The United States
B)
Great Britain
C)
France
D)
Germany
11.
Leadership theorists Ralph White and Ronald Lippitt have argued that leadership styles
should be viewed as a continuum from autocratic to democratic to
A)
communism.
B)
laissez-faire.
C)
authoritarian.
D)
anarchy.
Page 3
12.
According to the text, which of the following is being used to describe the "new type of
leader" who seeks to lead an organization through an increasingly turbulent
environment?
A)
Boundary spanner
B)
Democratic leader
C)
Situational leader
D)
Change agent
13.
Which of the following types of leadership is characterized by the social, linguistic, and
cultural aspects of leadership as reflected in concrete interactional processes?
A)
Discursive
B)
Transformational
C)
Democratic
D)
Authoritarian
14.
All of the following qualities make up an effective servant leader except
A)
valuing individuals.
B)
networking.
C)
acting with integrity.
D)
managing conflict.
15.
Phillip and Emily Tompkins claim that a significant cause of the Challenger and
Columbia space shuttle disasters was
A)
lack of clear leadership.
B)
a breakdown of communication networks.
C)
an erosion of open communication.
D)
no organizational communication.
16.
Research suggests that which of the following concepts is more useful to organizational
leaders than openness?
A)
Supportive communication
B)
Democratic practice
C)
Consensus building
D)
None of the options are correct.
Page 4
17.
Which of the following theories of leadership focuses on in-group and out-group
relationships?
A)
Theory of open communication
B)
Two-tiered theory of communication leadership
C)
Theory of supportive communication
D)
Theory of leader-member exchange
18.
All of the following are best-known practices associated with employee motivation
except
A)
conducting an employee needs analysis.
B)
setting challenging goals.
C)
treating everyone fairly.
D)
meeting employees' expectations.
19.
When managers are compelled to act more like a coach than a boss, they are engaging in
A)
motivation.
B)
empowerment.
C)
openness.
D)
supportiveness.
20.
Which of the following is responsible for the legal definition of harassment?
A)
U.S. Department of Labor
B)
Individual organizations
C)
Equal Employment Opportunity Commission
D)
None of the options are correct.
21.
A common theme across research and commentary from Maureen Dowd, Alexandra
Murphy, and Angela Trethewey is that leaders tend to be
A)
physically attractive.
B)
the best "man" for the job.
C)
from upper-middle-class families.
D)
the person with the most power.
22.
According to Chapter 9, how often is a workplace bully the boss?
A)
50 percent
B)
63 percent
C)
72 percent
D)
84 percent
Page 5
23.
Although Situational Leadership® can be useful, the text suggests that this approach to
leadership often ignores three things. Which of the following ideas is not one that
Situational Leadership® often ignores?
A)
The process of identifying people for leadership who are flexible and adaptive in
their orientation to others
B)
The method for identifying people who communicate effectively
C)
The skills associated with inspiring others
D)
The maturity that a group demonstrates
24.
Which of the following characteristics of a leader is especially important because of its
inspirational qualities?
A)
Directness
B)
Supportiveness
C)
Modesty
D)
Physical attractiveness
25.
Which of the following reasons does the text identify as a reason that bullying is so
persistent in workplaces?
A)
Individuals who are bullied often do not know how to tell their story of abuse to
someone who can help them because they fear retribution.
B)
Bullying is indirectly rewarded by organizational leaders.
C)
Bullies can appear perfectly nice in front of other organizational members.
D)
Individuals who are bullied do not want to get fired.
26.
Leaders who practice personal humility are a risk to their organization.
A)
True
B)
False
27.
Emotionally abusive behavior found in adults begins early in life.
A)
True
B)
False
28.
Sexual harassment is an organizational problem, not a personal problem.
A)
True
B)
False
29.
Openness does not include nonverbal dimensions.
A)
True
B)
False
Page 6
30.
Situational Leadership® simply means that the right leader will rise up depending on the
situation.
A)
True
B)
False
31.
Slurs about sex, race, religion, ethnicity, or disabilities can be considered a form of
harassment.
A)
True
B)
False
32.
Bullying must be verbal in order to be classified as such.
A)
True
B)
False
33.
Bullying has negative implications for both the individual and the organization.
A)
True
B)
False
34.
Empowerment can enhance an employee's feeling of self-efficacy.
A)
True
B)
False
35.
Active listening is more important to the open communication perspective than it is for
the supportive communication perspective.
A)
True
B)
False
36.
Effective supervisors are demanding and directive as opposed to persuasive.
A)
True
B)
False
37.
Leadership today calls for more present-mindedness than having a vision for the future.
A)
True
B)
False
Page 7
38.
Leaders are often required to become less self-focused and to focus more on other
individuals and groups.
A)
True
B)
False
39.
"Big D discourse" and "little d discourse" are associated with discursive leadership.
A)
True
B)
False
40.
Transformational leadership is the approach to leadership that is more likely to
emphasize organizational change.
A)
True
B)
False
41.
Explain the relevance of physical traits to the development of leaders in U.S. society.
42.
When is Situational Leadership® the most appropriate approach to take? Offer an
example that illustrates your point.
43.
Describe the concept of discursive leadership. What does the text mean by "big D
discourse" and "little d discourse"?
44.
How do managers demonstrate habits of authentic communicative performance?
45.
Chapter 9 illustrates how harassment and sexual harassment are not limited to
opposite-sex cases. Increasingly, same-sex harassment cases are being brought to trial.
What are some of the challenges that individuals still face when it comes to filing a
same-sex harassment claim?
46.
What is the difference between motivation and empowerment? Offer an example that
differentiates the two.
47.
How has Simon Sinek introduced the Golden Circle as a simplified motivational
process?
Page 8
48.
What are the two types of sexual harassment? Offer an example of each.
49.
Describe the managerial styles communicated on Blake and Mouton's managerial grid.
50.
When are transformational leaders most effective? Offer an example that illustrates your
point.
51.
Leadership theories suggest that effective leaders have certain habits. Explain the three
habits of effective leaders outlined in Chapter 9. Select a leader in contemporary society
who epitomizes these habits, and illustrate how that person embodies these habits.
52.
Chapter 9 puts a focus on the dark side of organizational leadership, including
workplace bullying, harassment, and sexual harassment. What does the text identify as
some specific communication strategies that organizational members can enact to
address this dark side?
53.
Chapter 9 outlines several approaches to leadership. Among those approaches are
Situational Leadership®, transformational leadership, and discursive leadership. Under
what conditions are each of these approaches appropriate?
Page 9
Answer Key
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Page 10
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