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Name:
Class:
Date:
Chapter 07: Nonverbal Communication
Copyright Cengage Learning. Powered by Cognero.
Page 1
True / False
1. “The Way You Talk Can Hurt You?” reading in Chapter Six insists that it would be beneficial for
men to change their vocal patterns to sound more cooperative and friendly in everyday interactions.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:14 PM
DATE MODIFIED:
2/3/2016 1:14 PM
2. According to the text, you cannot avoid communicating.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:14 PM
DATE MODIFIED:
2/3/2016 1:14 PM
3. According to your text’s definition of nonverbal communication, it follows that the way a person
styles his/her hair is a nonverbal message.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:15 PM
DATE MODIFIED:
2/3/2016 1:15 PM
4. In social transactions, the higher status person is generally the more rigid, tense-appearing one,
whereas the one with lower status is usually more relaxed.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:15 PM
Name:
Class:
Date:
Chapter 07: Nonverbal Communication
Copyright Cengage Learning. Powered by Cognero.
Page 2
DATE MODIFIED:
2/3/2016 1:15 PM
5. Research reveals that the use of manipulators is always a sign of discomfort.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:15 PM
DATE MODIFIED:
2/3/2016 1:15 PM
6. In many instances, the use of touch increases liking and boosts compliance.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:17 PM
DATE MODIFIED:
2/3/2016 1:17 PM
7. Nonverbal messages convey relational information such as respect and friendliness.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:17 PM
DATE MODIFIED:
2/3/2016 1:17 PM
8. Generally, facing someone directly signals your interest in that person.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:17 PM
DATE MODIFIED:
12/6/2016 10:05 AM
9. Your text defines nonverbal communication exclusively as any type of communication that isn’t
Name:
Class:
Date:
Chapter 07: Nonverbal Communication
Copyright Cengage Learning. Powered by Cognero.
Page 3
expressed by words.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:17 PM
DATE MODIFIED:
2/3/2016 1:17 PM
10. Different emotions show most clearly in different parts of the face.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:17 PM
DATE MODIFIED:
2/3/2016 1:18 PM
11. Many nonverbal behaviors are governed by cultural rules.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:18 PM
DATE MODIFIED:
2/3/2016 1:18 PM
12. Silence or pauses count as nonverbal communication.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:18 PM
DATE MODIFIED:
2/3/2016 1:18 PM
13. Patterns of eye contact are fairly consistent across cultures.
a.
True
b.
False
Name:
Class:
Date:
Chapter 07: Nonverbal Communication
Copyright Cengage Learning. Powered by Cognero.
Page 4
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:18 PM
DATE MODIFIED:
2/3/2016 1:18 PM
14. Emblems are nonverbal behaviors that have the same meaning to all members of a particular
culture or co-culture.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:18 PM
DATE MODIFIED:
2/3/2016 1:19 PM
15. It is possible to recognize paralinguistic messages, even if you don’t understand the language
being spoken.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:21 PM
DATE MODIFIED:
2/3/2016 1:22 PM
16. According to research cited in your text, touch and health are not related.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:22 PM
DATE MODIFIED:
2/3/2016 1:22 PM
17. Pupil dilation can be a sign of deception.
a.
True
b.
False
ANSWER:
True
Name:
Class:
Date:
Chapter 07: Nonverbal Communication
Copyright Cengage Learning. Powered by Cognero.
Page 5
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:22 PM
DATE MODIFIED:
2/3/2016 1:22 PM
18. According to your text, people usually get more emotional meaning from what others do than from
what they say.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:23 PM
DATE MODIFIED:
2/3/2016 1:23 PM
19. If you get within one foot of someone else in U.S. culture, you are in the proximity range of their
intimate zone, according to researcher Edward T. Hall.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:23 PM
DATE MODIFIED:
12/5/2016 4:50 PM
20. By making another person wait, you could be sending messages about status, whether you intend
to or not.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:24 PM
DATE MODIFIED:
2/3/2016 1:24 PM
21. Nonverbal cues are especially likely to carry a lot of weight when they contradict a speaker’s
words.
a.
True
b.
False
Name:
Class:
Date:
Chapter 07: Nonverbal Communication
Copyright Cengage Learning. Powered by Cognero.
Page 6
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:24 PM
DATE MODIFIED:
2/3/2016 1:24 PM
22. Deception studies have found that deceivers are more likely to be found out when they don’t feel
very strongly about the information being hidden.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:24 PM
DATE MODIFIED:
2/3/2016 1:24 PM
23. Which of the following is an accurate statement about the way some women’s voices rise in pitch
at the end of a sentence?
a.
Women who speak this way are perceived as timid and lacking in self-confidence.
b.
Women who speak this way are perceived as cooperative
c.
Women who speak this way to convey a cooperative tone might be perceived as hesitant.
d.
all of these
e.
none of these
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:24 PM
DATE MODIFIED:
2/3/2016 1:25 PM
24. Which if the following is not true of deception detection?
a.
We accurately detect deception only slightly more than half the time.
b.
We underestimate our abilities to detect others’ lies
c.
We’re not as good at catching lies as we think we are
d.
Wanting to believe people wouldn’t lie to us biases our ability to detect deceit
e.
All of these are true
ANSWER:
b
POINTS:
1
Name:
Class:
Date:
Chapter 07: Nonverbal Communication
Copyright Cengage Learning. Powered by Cognero.
Page 7
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:25 PM
DATE MODIFIED:
2/3/2016 1:26 PM
25. DO NOT USE “The Look of a Victim” story in this chapter points out that victims of assault may set
themselves up as easy targets because of
a.
their friendly facial expressions.
b.
the way they walk.
c.
their hairstyles.
d.
eye contact with the attacker.
e.
All of these choices are correct.
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:26 PM
DATE MODIFIED:
12/5/2016 4:51 PM
26. Amber wants to make a sale. According to the nonverbal information presented in Chapter 6, to
get compliance from a customer she might try
a.
speaking in a rate much faster than her customer’s.
b.
lightly touching her customer.
c.
avoiding direct eye contact with her customer.
d.
keeping her facial expression as neutral as possible.
e.
None of these are advisable to gain compliance.
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:28 PM
DATE MODIFIED:
2/3/2016 1:29 PM
27. The design and environment of rooms
a.
communicate information about the owner’s personality.
b.
shape the interaction that takes place there.
c.
communicate information about the interests of the owner.
d.
All of these choices are correct.
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
Name:
Class:
Date:
Chapter 07: Nonverbal Communication
Copyright Cengage Learning. Powered by Cognero.
Page 8
DATE CREATED:
2/3/2016 1:29 PM
DATE MODIFIED:
2/3/2016 1:29 PM
28. Kinesics is the study of
a.
personal distances.
b.
verbal and nonverbal behavior.
c.
body position and motion.
d.
environmental stress.
e.
clothing and color.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:29 PM
DATE MODIFIED:
2/3/2016 1:30 PM
29. Proxemics is the study of
a.
the way people and animals use space.
b.
the way people use words to transmit messages.
c.
the way people use facial expressions.
d.
the way people use silence.
e.
the way people use vocal cues.
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:30 PM
DATE MODIFIED:
2/3/2016 1:31 PM
30. The many ways the voice communicates—including tone, speed, pitch, number and length of
pauses, volume, etc.—are called
a.
paralanguage.
b.
vocalics.
c.
noncommunicators.
d.
nonvocals.
e.
proxemics.
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:31 PM
Name:
Class:
Date:
Chapter 07: Nonverbal Communication
Copyright Cengage Learning. Powered by Cognero.
Page 9
DATE MODIFIED:
2/3/2016 1:31 PM
31. All of the following are true about touch except which one?
a.
Touch can have a significant influence on health and well-being.
b.
Touch can signal a variety of relationships.
c.
Touch can be a way to communicate both negative and positive feelings.
d.
Touch can increase compliance.
e.
Touch in any of its forms can have positive effects.
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:32 PM
DATE MODIFIED:
2/3/2016 1:32 PM
32. When our nonverbal behavior is unintentional,
a.
others disregard it.
b.
others attach more significance to it.
c.
others can’t make interpretations based on it.
d.
others respond with their own unintentional behaviors.
e.
others recognize it and make interpretations based on it.
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:33 PM
DATE MODIFIED:
2/3/2016 1:33 PM
33. Edward T. Hall’s Distance Zones are
a.
personal, impersonal, social, public.
b.
intimate, personal, social, public.
c.
intimate, non-intimate, social, public.
d.
open, blind, hidden, unknown
e.
None of these are correct.
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:33 PM
DATE MODIFIED:
12/6/2016 10:08 AM
34. Adaptors are
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Class:
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Chapter 07: Nonverbal Communication
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a.
unconscious.
b.
signs of deception.
c.
excitement cues.
d.
attempts to attract others.
e.
signs of vulnerability.
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:34 PM
DATE MODIFIED:
2/3/2016 1:35 PM
35. When Kenji nods his head up and down rather than saying “Yes,” he is using a nonverbal behavior
known as a(n)
a.
facilitator.
b.
interlocutor.
c.
emblem.
d.
nonverbalator.
e.
encoder.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:35 PM
DATE MODIFIED:
2/3/2016 1:35 PM
36. Research reveals that use of manipulators is often a sign of
a.
discomfort.
b.
power.
c.
shyness.
d.
dogmatism.
e.
inferiority.
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:36 PM
DATE MODIFIED:
2/3/2016 1:36 PM
37. Nodding, looking away, or moving toward the door are nonverbal behaviors that illustrate the
nonverbal function of
a.
substituting.
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Page 11
b.
regulating.
c.
accenting.
d.
repeating.
e.
complementing.
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:36 PM
DATE MODIFIED:
2/3/2016 1:37 PM
38. All of the following are true about the voice and communication except which one?
a.
Communicators who speak loudly and without hesitations are viewed as more confident
than those who pause and speak quietly.
b.
Paralinguistic cues help us identify the strength of an emotion being expressed, unless it’s
being expressed in a language we don’t speak.
c.
Some vocal factors influence the way a speaker is perceived.
d.
Accents that identify a speaker’s membership in a group lead to more positive evaluations
of that person if the group is a prestigious one.
e.
People with more attractive voices are rated more highly than those with less attractive
voices.
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:41 PM
DATE MODIFIED:
2/3/2016 1:46 PM
39. Althea shrugs her shoulders in response to Nicole’s question. Althea is using a function of
nonverbal communication known as
a.
regulating.
b.
accenting.
c.
substituting.
d.
complementing.
e.
repeating.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:47 PM
DATE MODIFIED:
2/3/2016 1:47 PM
Name:
Class:
Date:
Chapter 07: Nonverbal Communication
Copyright Cengage Learning. Powered by Cognero.
Page 12
40. An indicator of deception is
a.
shorter periods of speaking.
b.
low rate of speech.
c.
more speech errors.
d.
higher vocal pitch.
e.
All of these choices are correct may be indicators of deception.
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:47 PM
DATE MODIFIED:
2/3/2016 1:48 PM
41. All of the following statements are true about nonverbal gender differences except which one?
a.
Women use more facial expressions.
b.
Women stand closer to others.
c.
Women are more vocally expressive.
d.
Women are more likely to lean forward in conversations.
e.
Women use more head, hand, and arm gestures.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:48 PM
DATE MODIFIED:
2/3/2016 1:49 PM
42. Gina looked annoyed when she walked into the classroom and saw Megan sitting in the chair she
usually sits in. The nonverbal communication Gina is demonstrating is
a.
kinesics.
b.
personal space.
c.
territoriality.
d.
chronemics.
e.
regulation.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:49 PM
DATE MODIFIED:
12/6/2016 10:09 AM
43. Edward T. Hall defines social distance as
a.
0 to 18 inches.
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Class:
Date:
Chapter 07: Nonverbal Communication
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Page 13
b.
18 inches to 4 feet.
c.
4 feet to 12 feet.
d.
12 feet to 25 feet.
e.
25 feet and beyond.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:49 PM
DATE MODIFIED:
2/3/2016 1:50 PM
44. Students who were shown interior home photos accurately identified that the homes
communicated
a.
the homeowners’ politeness.
b.
the homeowners’ tenseness.
c.
the homeowners’ artistic interests.
d.
family orientations.
e.
All of these choices are correct.
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:50 PM
DATE MODIFIED:
2/3/2016 1:51 PM
45. Study of use and structure of time
a.
chronemics
b.
paralanguage
c.
disfluencies
d.
proxemics
e.
kinesics
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:51 PM
DATE MODIFIED:
12/6/2016 4:23 PM
46. Waving, shaking head, or finger
a.
chronemics
b.
paralanguage
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Class:
Date:
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Page 14
c.
disfluencies
d.
proxemics
e.
kinesics
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:55 PM
DATE MODIFIED:
12/6/2016 4:23 PM
47. Arriving early for an appointment
a.
chronemics
b.
paralanguage
c.
disfluencies
d.
proxemics
e.
kinesics
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:58 PM
DATE MODIFIED:
12/6/2016 4:24 PM
48. A strong accent or husky voice
a.
chronemics
b.
paralanguage
c.
disfluencies
d.
proxemics
e.
kinesics
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:58 PM
DATE MODIFIED:
12/6/2016 4:24 PM
49. “Uh,” “um,” “er”
a.
chronemics
b.
paralanguage
c.
disfluencies
d.
proxemics
Name:
Class:
Date:
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Page 15
e.
kinesics
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:58 PM
DATE MODIFIED:
12/6/2016 4:24 PM
50. Standing “at arm’s length”
a.
chronemics
b.
paralanguage
c.
disfluencies
d.
proxemics
e.
kinesics
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 1:59 PM
DATE MODIFIED:
12/6/2016 4:24 PM
51. Research reveals that use of manipulators is often a sign of
a.
discomfort.
b.
power.
c.
shyness.
d.
dogmatism.
e.
inferiority.
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/5/2016 4:52 PM
DATE MODIFIED:
12/6/2016 10:09 AM
52. Imagine that you have been commissioned to design a new campus center. What sort of
communication should take place there? What kinds of furnishings and decorations would you
suggest to increase the likelihood of this communication occurring? What messages would your
choice of designs and decorations communicate?
ANSWER:
Answers will vary
POINTS:
1
QUESTION TYPE:
Objective Short Answer
Name:
Class:
Date:
Chapter 07: Nonverbal Communication
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Page 16
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 2:00 PM
DATE MODIFIED:
2/3/2016 2:00 PM
53. One characteristic of nonverbal communication is “all behavior has communicative value.”
Describe two incidents from your experience which illustrate both deliberate and unintentional
meaning derived from nonverbal communication in these two incidents. Identify the nonverbal
behaviors that occurred. Identify the meanings you did/did not intend to convey and the meanings
that were conveyed from your perspective and that of your partner in each incident.
ANSWER:
Answers will vary
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 2:00 PM
DATE MODIFIED:
2/3/2016 2:00 PM
54. One characteristic of nonverbal communication is that it is primarily relational. Discuss the three
ways this occurs as explained in your text, using specific examples.
ANSWER:
Answers will vary
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 2:00 PM
DATE MODIFIED:
2/3/2016 2:01 PM
55. Gender has a strong influence on nonverbal communication. Explain the differences between men
and women in this area. Include your personal experiences in your discussion.
ANSWER:
Answers will vary
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 2:01 PM
DATE MODIFIED:
2/3/2016 2:01 PM
56. Give examples of ways in which nonverbal relational messages are conveyed through social
media and other mediated communication channels.
ANSWER:
Answers will vary
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
2/3/2016 2:01 PM
DATE MODIFIED:
2/3/2016 2:01 PM
