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Name:
Class:
Date:
Chapter 11: Improving Communication Climates
Copyright Cengage Learning. Powered by Cognero.
Page 1
True / False
1. Defensiveness is often a self-perpetuating cycle.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:11 PM
DATE MODIFIED:
12/14/2015 5:11 PM
2. Once a progressive spiral has been established in a relationship, it is likely to continue indefinitely.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:12 PM
DATE MODIFIED:
12/14/2015 5:12 PM
3. The assertive message format should always be used in the order given in your text for best results.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:13 PM
DATE MODIFIED:
12/14/2015 5:13 PM
4. It’s okay to reword the assertive message format to suit your own particular style of speaking.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:14 PM
DATE MODIFIED:
12/14/2015 5:14 PM
5. Messages shaping the communication climate of a relationship can be both verbal and nonverbal.
Name:
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Date:
Chapter 11: Improving Communication Climates
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Page 2
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:15 PM
DATE MODIFIED:
12/14/2015 5:16 PM
6. Stating your intentions is an important element of an assertive message.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:16 PM
DATE MODIFIED:
12/14/2015 5:17 PM
7. Tangential responses are one type of disconfirming message.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:17 PM
DATE MODIFIED:
12/14/2015 5:17 PM
8. Just recognizing the other person isn’t enough to be considered confirming.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:17 PM
DATE MODIFIED:
12/14/2015 5:17 PM
9. Since ambiguous responses leave your partner unsure of your position, they would likely be interpreted as
disconfirming.
a.
True
b.
False
Name:
Class:
Date:
Chapter 11: Improving Communication Climates
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Page 3
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:18 PM
DATE MODIFIED:
12/14/2015 5:18 PM
10. Perception makes little difference in determining whether a message is disconfirming.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:19 PM
DATE MODIFIED:
12/14/2015 5:19 PM
11. When coping with criticism, it isn’t a good idea to ask what else is wrong because it just brings up too much material to
handle at one time.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:20 PM
DATE MODIFIED:
12/14/2015 5:20 PM
12. Behavior that fits into Gibb’s category of “strategy” attempts to manipulate the other into doing what you
want.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:21 PM
DATE MODIFIED:
12/14/2015 5:21 PM
13. What Gibb describes as “spontaneity” means saying the first thing that comes into your mind.
a.
True
b.
False
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Chapter 11: Improving Communication Climates
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Page 4
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:21 PM
DATE MODIFIED:
12/14/2015 5:21 PM
14. Whereas acknowledging others means you are interested in their ideas, endorsement means that you agree
with them.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:40 PM
DATE MODIFIED:
1/28/2016 1:40 PM
15. A supportive climate usually results from the expression of empathy.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:41 PM
DATE MODIFIED:
1/28/2016 1:41 PM
16. When you decide to acknowledge an accurate criticism, an apology is also necessary.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:41 PM
DATE MODIFIED:
1/28/2016 1:41 PM
17. Being ignored is less disconfirming than being dismissed or attacked.
a.
True
b.
False
ANSWER:
False
POINTS:
1
Name:
Class:
Date:
Chapter 11: Improving Communication Climates
Copyright Cengage Learning. Powered by Cognero.
Page 5
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:41 PM
DATE MODIFIED:
1/28/2016 1:41 PM
18. A communication climate has to do with the way people feel about each other as they carry out activities.
a.
True
b.
False
ANSWER:
True
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:41 PM
DATE MODIFIED:
1/28/2016 1:42 PM
19. A spiral is always negative.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:42 PM
DATE MODIFIED:
1/28/2016 1:42 PM
20. If an attack to our presenting self is justified, we will not react defensively.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:42 PM
DATE MODIFIED:
1/28/2016 1:42 PM
21. Asking for more information from your critics as a way to respond nondefensively means you need to be
prepared to accept the comments.
a.
True
b.
False
ANSWER:
False
POINTS:
1
QUESTION TYPE:
True / False
Name:
Class:
Date:
Chapter 11: Improving Communication Climates
Copyright Cengage Learning. Powered by Cognero.
Page 6
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:43 PM
DATE MODIFIED:
1/28/2016 1:43 PM
Multiple Choice
22. Which of these behaviors is characterized by the use of “we” language?
a.
evaluation
b.
description
c.
problem-orientation
d.
strategy
e.
provisionalism
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:22 PM
DATE MODIFIED:
12/14/2015 5:22 PM
23. “Rankism” best relates to which of these behaviors?
a.
evaluation
b.
superiority
c.
control
d.
strategy
e.
certainty
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:22 PM
DATE MODIFIED:
12/14/2015 5:23 PM
24. Cassie felt ignored because Jaime kept playing on his phone during their lunch together. This example best
illustrates which type of disconfirming message?
a.
impersonal
b.
ambiguous
c.
incongruous
d.
irrelevant
e.
impervious
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
Name:
Class:
Date:
Chapter 11: Improving Communication Climates
Copyright Cengage Learning. Powered by Cognero.
Page 7
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:24 PM
DATE MODIFIED:
12/14/2015 5:25 PM
25. Brianne angrily waited three minutes at the counter before the clerk finished his phone conversation and
signaled awareness that Brianne was waiting. Brianne would’ve felt better if the clerk had at least __________
her while she was waiting.
a.
recognized
b.
acknowledged
c.
endorsed
d.
been assertive with
e.
responded nondefensively
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:25 PM
DATE MODIFIED:
12/14/2015 5:26 PM
26. All of the following are disconfirming messages except
a.
interrupting the other person.
b.
giving ambiguous responses.
c.
ignoring the other person.
d.
using a problem-oriented approach.
e.
responding with clichés.
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:35 PM
DATE MODIFIED:
12/14/2015 5:36 PM
27. All of the following are behavioral descriptions except
a.
“I notice you’re frowning.”
b.
“I saw you walk out of the party.”
c.
“Your behavior tells me you’re angry.”
d.
“You’ve shouted the last three times we’ve discussed money.”
e.
“You haven’t said ‘I love you’ in over a week.”
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
Name:
Class:
Date:
Chapter 11: Improving Communication Climates
Copyright Cengage Learning. Powered by Cognero.
Page 8
DATE CREATED:
12/14/2015 5:37 PM
DATE MODIFIED:
12/14/2015 5:38 PM
28. A consequence statement can describe
a.
what happens to you, the speaker.
b.
what happens to the person you’re addressing or to others.
c.
why you’re bothered or pleased by another’s behavior.
d.
what happens without moralizing about it.
e.
All of these answers are correct.
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:39 PM
DATE MODIFIED:
12/14/2015 5:40 PM
29. The most visible way disconfirming messages reinforce one another, as when one attack leads to another and
another, is termed a(n)
a.
escalatory conflict spiral.
b.
de-escalatory conflict spiral.
c.
cognitive dissonance reaction.
d.
impervious dyad.
e.
pillow-talk incident.
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:40 PM
DATE MODIFIED:
12/14/2015 5:40 PM
30. Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on
it. That instructor used the Gibb category of
a.
description.
b.
evaluation.
c.
problem orientation.
d.
equality.
e.
provisionalism.
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:42 PM
Name:
Class:
Date:
Chapter 11: Improving Communication Climates
Copyright Cengage Learning. Powered by Cognero.
Page 9
DATE MODIFIED:
12/14/2015 5:42 PM
31. According to research findings about defensiveness, when one person in a dyad acts in a defensive manner
a.
a counterattack is appropriate.
b.
the partner will be supportive.
c.
a defensive spiral usually results.
d.
perceptions are not realistic.
e.
self-disclosure usually takes place.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:43 PM
DATE MODIFIED:
12/14/2015 5:43 PM
32. Another term which describes the Gibb defensive category of neutrality would be
a.
understanding.
b.
aggressive perception.
c.
positive/negative balance.
d.
displaced loyalty.
e.
indifference.
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:45 PM
DATE MODIFIED:
12/14/2015 5:45 PM
33. Evaluative language is also described as
a.
“me” language.
b.
“it” language.
c.
“you” language.
d.
“neutral” language.
e.
“supportive” language.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:46 PM
DATE MODIFIED:
12/14/2015 5:47 PM
34. The term that describes the emotional tone of a personal relationship is
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Chapter 11: Improving Communication Climates
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Page 10
a.
mood.
b.
tone.
c.
climate.
d.
environment.
e.
foundation.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:49 PM
DATE MODIFIED:
12/14/2015 5:49 PM
35. The communication climate in a relationship is determined by the
a.
roles each person has in the relationship.
b.
similarities of the parties.
c.
degree to which each person feels valued.
d.
amount of self-disclosure that occurs.
e.
listening and perceptual skills that each individual brings to the relationship.
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:50 PM
DATE MODIFIED:
12/14/2015 5:51 PM
36. A confirming response may
a.
criticize the other.
b.
criticize the other.
c.
reveal deception.
d.
recognize manipulation.
e.
control the other.
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
12/14/2015 5:52 PM
DATE MODIFIED:
12/14/2015 5:52 PM
37. Which of these strategies has been used successfully to protest slavery, secure rights for women, reject war,
oppose racial segregation, and accomplish other great social change in principled and pragmatic ways?
a.
aggressiveness
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Page 11
b.
nonviolence
c.
neutrality
d.
all of the above
e.
none of the above
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:44 PM
DATE MODIFIED:
1/28/2016 1:45 PM
38. People who act in accordance with Gibb’s category of equality communicate that
a.
everyone is equal in every way.
b.
while they may have greater talent in some areas, all have just as much worth as human beings.
c.
all human beings are created with the capacity to be equal in all areas.
d.
All of these answers are correct.
e.
None of the above answers are correct.
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:49 PM
DATE MODIFIED:
1/28/2016 1:50 PM
39. Jenna says, “Sophia, I’m really upset about how we divide the cooking chores.” Sophia retorts, “Speaking of
cooking, my secretary brought in great cookies today.” Sophia’s response is an example of a(n)
a.
impervious response.
b.
interrupting response.
c.
irrelevant response.
d.
impersonal response.
e.
tangential response.
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:50 PM
DATE MODIFIED:
1/28/2016 1:51 PM
40. Lilly calls Cameron to invite her to a party, leaving the message on Cameron’s voicemail. After two days,
Cameron still hasn’t returned Lilly’s call. Lilly might interpret this as what type of response?
a.
impervious.
b.
interrupting.
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c.
irrelevant.
d.
tangential.
e.
impersonal.
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:51 PM
DATE MODIFIED:
1/28/2016 1:51 PM
41. “You are such a couch potato” is an example of what Gibb defense-arousing behavior?
a.
evaluation.
b.
control.
c.
strategy.
d.
neutrality.
e.
superiority.
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:52 PM
DATE MODIFIED:
1/28/2016 1:52 PM
42. Which of the following statements is the best supportive alternative to the accusation, “You just don’t try
hard enough.”
a.
“You should try harder.”
b.
“You give up too easily.”
c.
“I’m worried you’ll fail with two D’s.”
d.
“You should study two hours every night.”
e.
“It’s time we had a talk about trying.”
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:52 PM
DATE MODIFIED:
1/28/2016 1:53 PM
43. Which of the following is a nondefensive response to the criticism, “You’ve really messed up that account
now”?
a.
“Tell me what, in your mind, I did that upset you.”
b.
“Not taking Mr. Kimble to dinner endangers the account?”
c.
“So you’re upset that the account may be lost?”
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d.
“Losing that account might really hurt our department?”
e.
All of these answers are correct to respond nondefensively to that criticism.
ANSWER:
e
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:53 PM
DATE MODIFIED:
1/28/2016 1:54 PM
44. If others start criticizing you, one productive way to respond is to
a.
tell them to stop the criticism.
b.
point out that criticism is not productive.
c.
criticize them to show them how it feels.
d.
ask for more specifics about what the criticism involves.
e.
just back off; there’s no effective way to deal with this kind of “no-win” situation.
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:54 PM
DATE MODIFIED:
12/6/2016 4:32 PM
45. “How many times do you think I’ll have to explain this to you?!”
a.
evaluation
b.
control
c.
neutrality
d.
superiority
e.
certainty
ANSWER:
d
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:55 PM
DATE MODIFIED:
12/6/2016 4:33 PM
46. “That’s the way of the world. Get used to it.”
a.
evaluation
b.
control
c.
neutrality
d.
superiority
e.
certainty
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Date:
Chapter 11: Improving Communication Climates
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Page 14
ANSWER:
c
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:58 PM
DATE MODIFIED:
12/6/2016 4:33 PM
47. “You’re a slob!”
a.
evaluation
b.
control
c.
neutrality
d.
superiority
e.
certainty
ANSWER:
a
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 1:58 PM
DATE MODIFIED:
11/30/2016 4:00 PM
48. “It’s my way or the highway!”
a.
evaluation
b.
control
c.
neutrality
d.
superiority
e.
certainty
ANSWER:
b
POINTS:
1
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 2:01 PM
DATE MODIFIED:
11/30/2016 4:01 PM
49. “I don’t really need your input. I’ve already made my decision.”
a.
evaluation
b.
control
c.
neutrality
d.
superiority
e.
certainty
ANSWER:
e
POINTS:
1
Name:
Class:
Date:
Chapter 11: Improving Communication Climates
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Page 15
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 2:01 PM
DATE MODIFIED:
11/30/2016 4:01 PM
Objective Short Answer
50. How do defensive behaviors work in the sphere of work relationships? Given your knowledge of Gibb’s
categories, what advice would you give to a manager?
ANSWER:
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 2:03 PM
DATE MODIFIED:
1/28/2016 2:03 PM
51. Describe a recent incident when you were defensive. Explain which part of your self-concept you were
protecting, and describe the consequences of your defensiveness.
ANSWER:
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 2:03 PM
DATE MODIFIED:
1/28/2016 2:03 PM
52. Imagine the following scene: Your instructor (we’ll call him Dr. Roberts) angrily thrusts your research paper
back at you saying, “This paper is not only late, it is full of errors.” Write a response to Dr. Roberts that
demonstrates three different ways to respond using Chapter Ten’s strategies for handling criticism
nondefensively.
ANSWER:
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 2:03 PM
DATE MODIFIED:
1/28/2016 2:03 PM
53. Use the Assertive Message Format to respond to one of two situations described below, labeling each of the five parts
of the message.
A friend is in the habit of borrowing your belongings and not returning them to you without you having to ask for them back
several times. Now your friend is returning a sweater of yours and there’s a stain on it. One of your friends has been
especially supportive lately, has called often, spent time getting you out socially and even prepared dinner for you to help
you get through a difficult time.
ANSWER:
POINTS:
1
Name:
Class:
Date:
Chapter 11: Improving Communication Climates
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Page 16
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 2:03 PM
DATE MODIFIED:
1/28/2016 2:04 PM
54. Consider this saying, “I can be right or I can be happy.” Discuss this in terms of defensiveness/nondefensive
concepts from the text, as well as any pertinent Gibb climate components.
ANSWER:
POINTS:
1
QUESTION TYPE:
Objective Short Answer
HAS VARIABLES:
False
DATE CREATED:
1/28/2016 2:04 PM
DATE MODIFIED:
1/28/2016 2:04 PM
