A team consists of two or more people who work independently over some time period to accomplish common goals related to some task-oriented purpose.
By making people write down ideas on their own, the nominal group technique increases social loafing and production blocking.
A critical factor that determines coping strategy choice is the degree to which people believe that a particular strategy gives them some degree of control over the stressor or how they feel about it.
It is impossible for a person to possess all of the forms of power at the same time.
Integrity tests are a subset of personality tests.
Transformational leadership is strongly related to unit-focused measures of leadership effectiveness than most other leadership forms.
A sense of self-determination is a strong driver of extrinsic motivation.
Creative ideas that are not implemented do not count towards positive job performance.
One of the main disadvantages of realistic job previews is that it is very expensive.
Team characteristics, such as member diversity, task interdependence, team size, and so forth, have an impact on team effectiveness.
Wide spans of control allow managers to be much more hands-on with employees.
Self-determination captures the value of a work goal or purpose, relative to a person’s own ideals and passions.
Team potency is promoted in teams that have found success in the past.
As companies grow larger, their organizational charts get simpler.
Organizations that have mercenary cultures are likely to be very political.
There is a positive correlation between task performance and counterproductive behavior.
The three types of organizational power, that is, legitimate, reward, and coercive, are derived primarily from a person’s position within the organization.
Integrity tests typically come in two general varieties: clear purpose tests and veiled purpose tests.
Differences in cognitive abilities due to the environment become more apparent as people get older.
Quantitative ability refers to the mathematical capabilities of number facility and mathematical reasoning.
Decision making reflects relatively permanent changes in an employee’s knowledge or skills that result from experience.
Service jobs are high in emotional labor.
Integrative bargaining is similar in nature to a competing approach to conflict resolution.
The anticipatory stage begins the day an employee starts work.
Mentoring has always existed in companies on a formal basis.
Team members prefer low task interdependent situations when there’s low outcome interdependence.
Reward power and coercive power are somewhat intertwined with referent power.
Evaluating an employee’s performance based on results alone gives an accurate picture of which employees are worth more to the organization.
Political deviance refers to behaviors that intentionally harm the organization’s assets and possessions.
Employees with high levels of competence can choose what tasks to work on, how to structure those tasks, and how long to pursue those tasks.
Which of the following best describes the group development pattern known as punctuated equilibrium?
A. A team transitions directly from the storming stage to the adjourning stage as it is suddenly shut down.
B. At the midpoint of the project, members realize that their behavior pattern must change in order to complete the project on time.
C. Members of teams with a limited life span undergo a feeling of depression and anxiety when the time comes for the group to disband.
D. A team skips the initial stages of forming and storming and begins directly at the performing stage of development.
E. The attitudes and behaviors of members of a team do not change for as long as the team is in existence.
Hofstede’s research found that a culture high on _____ accepts the fact that authority is usually distributed unequally within organizations.
A. collectivism
B. uncertainty avoidance
C. masculinity
D. power distance
E. short-term orientation
Which of the following is a specific value related to the work itself?
A. High salary
B. Good supervisory relations
C. Intellectual stimulation
D. Enjoyable coworkers
E. Power over others
High assertiveness and low cooperation represent which style of conflict resolution?
A. Competing
B. Avoiding
C. Collaboration
D. Compromise
E. Accommodating
Just a week into the job at the marketing and advertising division of a company, Alex, Neil, and John were given the task of creating an advertisement campaign for the company’s new product. Alex and Neil had much trouble with the task and when John volunteered to take it up on their behalf, they readily agreed. Though they had no idea of John’s skills in this area, they felt that John could be trusted to do a good job. John, who had done a paper on marketing while in college, reviewed numerous articles, studied the new product thoroughly, and came up with a campaign that received good reviews from his team leaders.
Which of the following is true with regard to Alex and Neil?
A. Alex and Neil had a high degree of trustworthiness to execute the job they were given.
B. Alex and Neil had high degree of disposition-based trust.
C. Alex and Neil had used a rational assessment to arrive at the conclusion that John would do a good job with their assignment.
D. Alex and Neil had a high degree of the abilities required for their job at present.
E. Alex and Neil share a mentor-protégé relationship with John at present.
In the _____ leader behavior the leader supplements his or her directing with support and encouragement to protect the confidence levels of the employees.
A. delegating
B. telling
C. selling
D. participating
E. negotiating
“A” in the S.M.A.R.T. goals stands for:
A. affordable.
B. ability.
C. achievable.
D. aspire.
E. assess.
According to the principle of _____, an act is considered to be morally right if it allows the decision maker to lead a “good life” by adhering to virtues like wisdom, honesty, courage, friendship, mercy, loyalty, modesty, and patience.
A. ethics of rights
B. ethics of duties
C. egoism
D. virtue ethics
E. utilitarianism
Kristen attempts to address time pressure by working harder, and seeking assistance to devise a strategy for accomplishing the work more efficiently. In the example, Kristen uses:
A. emotion-focused coping.
B. primary coping devices.
C. non work coping mechanisms.
D. problem-focused coping.
E. self-destructive mechanisms.
Meredith and Sally had a major argument while designing the interiors of a restaurant. The conflict was finally settled when Meredith gave in completely to Sally in an unselfish manner. In this situation, Meredith used the _____ style of conflict resolution.
A. accommodating
B. compromise
C. collaborating
D. competing
E. avoiding
Family time demands refer to which type of stressor?
A. Non work challenge stressor
B. Non work hindrance stressor
C. Work challenge stressor
D. Work hindrance stressor
E. Emotional stressor
Which of the following work value categories involve(s) helping others and working on moral causes?
A. Supervision
B. Coworkers
C. Pay
D. Promotions
E. Altruism
In equity theory, the internal tension that is caused by an imbalance in the ratios is known as:
A. cognitive distortion.
B. expectancy.
C. equity distress.
D. goal commitment.
E. comparison other.
Which of the following signifies the structure that organic organizations rely on?
A. High levels of formalization
B. A rigid and hierarchical chain of command
C. High degree of work specialization
D. Weak chains of command
E. Centralization of decision making
Which of the following refers to the propensity to view one’s own cultural values as “right” and those of other cultures as “wrong”?
A. Ethnocentrism
B. Neuroticism
C. Extraversion
D. Zero acquaintance
E. Short-term orientation
Individualistic role behaviors:
A. directly facilitate the accomplishment of team tasks.
B. focus on activities that benefit the team as a whole rather than the separate team members.
C. include the roles of harmonizer and the encourager.
D. foster negative feelings among team members and hinder a team’s ability to perform effectively.
E. are particularly important in team contexts in which decisions are “high stakes” in nature.
Which organizational mechanism illustrated by the integrative model dictates how the units within the firm link to other units?
A. Organizational culture
B. Organizational ability
C. Organization size
D. Organizational structure
E. Organizational leadership
Which of the following refers to the degree to which members of the team make useful recommendations to the leader?
A. Social loafing
B. Staff validity
C. Hierarchical sensitivity
D. Groupthink
E. Decision informity
Recently Seatm was added to the marketing team at Axon International. He will be starting at the company in two weeks. Sean has had the reputation of being an expert in ad campaigns and catching the nerve of the target audience. However, he also has the reputation of not getting along with anyone. He doesn’t care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records. As soon as Amanda heard about Sean joining the team, she turned in her resignation. Ashton, another team member, called Sean and held a lunch meeting to express all the team members’ concerns. He tried to reason with Sean to smooth things out before he formally joins the team.
Sean can be described as a(n) _____.
A. star
B. lone wolf
C. citizen
D. apathetic
E. dog
_____ means having a good understanding of where one is relative to other things in the environment.
A. Spatial orientation
B. Visualization
C. Problem sensitivity
D. Flexibility
E. Perceptual speed
In general, _____ and _____ should be the most common forms of reinforcement used by managers to create learning among their employees.
A. punishment; extinction
B. negative reinforcement; extinction
C. punishment; negative reinforcement
D. positive reinforcement; negative reinforcement
E. positive reinforcement; extinction
A. Policies
B. Goals and values
C. Politics
D. Language
E. History
_____ is the use of logical arguments and hard facts to show the target that a request is a worthwhile one.
A. Rational persuasion
B. Internalization
C. Consultation
D. Ingratiation
E. Visibility
A. resource-based view of organizations
B. integrative theory of organizational behavior
C. normative selection model
D. economic theory of the firm
E. performance based theory of organizations
A. Project GLOBE
B. Project HOFSTEDE
C. Myers-Briggs
D. CANOE
E. RIASEC
An active, constructive response to a negative situation, in which individuals attempt to improve the situation, is referred to as _____.
A. voice
B. neglect
C. loyalty
D. exit
E. honesty
Leo Motors has an HR policy that does not allow its newly hired employees to work on committee projects or get involved in the union meetings. This is done to ensure that the new employees can concentrate on their work and do not get distracted with other minor issues. Which of the following allocation norms has Leo Motors adopted?
A. Standard norm
B. Equity norm
C. Reciprocity norm
D. Need norm
E. Equality norm
A psychology class has been assigned an individual case study project as well as a group project. The members of the group will receive the same grade for the group project but will be graded separately for their individual projects. Drew, Ben, Donna, and Julia are members of one such group. Drew and Donna worked very hard on the group project. Ben and Julia, however, did not contribute much to the group project because they felt that Drew and Donna would manage to get good grades for the group project. They focused their efforts on their individual projects instead. Ben and Julia’s behavior is an example of:
A. groupthink.
B. staff validity.
C. self-serving bias.
D. social loafing.
E. attribution error.
Which of the following is not a Hofstede’s dimension of cultural values?
A. Power distance
B. Masculinity-femininity
C. Individualism-collectivism
D. Uncertainty avoidance
E. Extraversion-introversion
Which stage of socialization begins the day an employee starts work?
A. Encounter
B. Attrition
C. Anticipatory
D. Adaptation and understanding
E. Selection
Which of the following is true regarding emotions?
A. Failing to live up to your ideal self is termed as guilt, a negative emotion.
B. Emotions usually last for only a few minutes.
C. Enhancement of identity by taking credit for achievement is a negative emotion.
D. Revulsion aroused by something offensive is shame.
E. Being moved by another’s situation is a negative emotion.
Food, shelter, safety, and protection required for human existence represent _____ needs.
A. physiological
B. relatedness
C. control
D. self-regard
E. self-actualization
What is meant by person-organization fit? What are its advantages?
Identify and explain some factors that alter the effects of goal setting on task performance.
Service oriented leadership behaviors modeled by managers
Unit sales improve
Employees begin exhibiting service oriented behaviors
Service culture develops as employee attitudes change
Customer satisfaction increases
Describe the effects of job satisfaction on performance and commitment.
What are the rules under procedural justice that serve to create equal employment opportunity?Explain.
Differentiate between consultative style and facilitative style of leader decision- making.
Describe the four general ways of responding to negative events at work.
Define job analysis, explain its importance in determining job performance, and list and the basic steps involved in job analysis.
(Check all that apply.)
__ Increased trust
__ Increased use of stories and rituals
__ Increased stress
__ decreased organizational commitment
__Increased job satisfaction
Define boundary spanning and describe the activities involved in this taskwork process. Provide an example of each activity.
__ Allow newcomers to interact with current employees while they are being oriented.
__ Do not use examples of what an employee is supposed to be like.
__ Constantly remind newcomers to be themselves and that they were chosen for the organization based on who they are.
__ Orient new employees by themselves.
__ Provide hurdles that are required to be met prior to organizational membership.
Discuss the two common methods by which an organization can change its culture.
FinSmart, a finance firm plans to hire an industrial counselor to help employees cope with stress. The firm also holds relaxation trainings, and plans to build a recreation room where employees can relax. The finance manager of the firm feels that these are unnecessary costs. How would you counter his argument?Select an organization, and identify the stress management approach it uses.