MGT 33041

Which of the following stages of the five-stage group development model is characterized by a great deal of uncertainty about the group’s purpose, structure, and leadership?
A) introduction
B) storming
C) forming
D) evolution
E) norming

Charles, Anna, Elle, and Adam are college friends and work in New York City. Comfortable living in New York occurs at about $40,000 a year. Charles makes $24,000 a year, Anna makes $30,000 a year, Elle makes $50,000 a year, and Adam makes $75,000 a year. Which of the following is most likely to be true with reference to correlation between pay and job satisfaction?
A) Charles is more satisfied with his job in comparison with Anna.
B) Anna is more satisfied with the job than Adam.
C) Charles and Adam share identical levels of job satisfaction related to pay.
D) Elle and Adam are most likely to have a similar level of job satisfaction.
E) Charles and Anna have the same levels of job satisfaction in relation to their pay.

________ refers to the evaluation of a person’s characteristics that is affected by comparisons with other people recently encountered who rank higher or lower on the same characteristics.
A) Halo effect
B) Contrast effect
C) Confirmation bias
D) Stereotyping
E) Anchoring bias

Which of the following statements is true about personality?
A) Personality is free from the influence of the environment.
B) Personality remains constant over time.
C) Personality can be measured solely through personal interviews.
D) Personality is influenced by hereditary factors.
E) Parents highly influence the development of their offspring’s personality.

Ben has been working as a process executive at an accounting firm for the past two years. A hard worker, his work is of good quality and he often puts in extra hours at the office to ensure his schedules are on track. Noticing his efforts, the management offers him a 20 percent hike. Two months later, Ben submits his resignation and soon joins a startup organization, at a senior position. Which of the following best explains this situation?
A) Ben felt the hike was unwarranted.
B) Ben, though highly skilled, lacked ambition.
C) Ben was motivated by the prospect of extrinsic rewards.
D) Ben found his work to be routine and monotonous.
E) Ben was gunning for a position at the competing firm all along.

Which of the following Big Five personality traits has been identified as the most important trait in effective leaders?
A) conscientiousness
B) openness
C) extraversion
D) agreeableness
E) emotional stability

________ leaders inspire followers to transcend their self-interests for the good of the organization and can have an extraordinary effect on their followers.
A) Transformational
B) Transactional
C) Task-oriented
D) Laissez-faire
E) Production-oriented

Managers facing job candidates who lack team skills should do all of the following except ________.
A) avoid hiring the job candidate
B) hire the candidate, but assign them to tasks where teamwork is not important
C) provide the candidate with the type of training that can help improve his or her ability to be a successful member of a team
D) choose the individual with the best technical skills regardless of his or her ability to perform as a member of a team
E) bring the candidate on board, but assign the individual to an area where teamwork is not a priority

The conflict-handling techniques are characterized by two dimensions, cooperativeness and assertiveness. Cooperativeness indicates the degree to which ________.
A) one party attempts to satisfy his or her own concerns
B) one party attempts to suppress the conflict
C) the parties attempt to find a win-win solution
D) one party attempts to satisfy the other party’s concerns
E) the parties are willing to involve a third party in conflict resolution

Core-plus plans consist of ________.
A) predesigned packages of benefits that an employee must accept as a whole
B) monetary benefits which are linked to one’s performance appraisals
C) fractions of a company’s profit margins determined on the basis of an established formula
D) pretax dollars up to the dollar amount offered in the plan that an employee sets apart to pay for particular benefits
E) essential benefits and a menu-like selection of other benefits that an employee can choose from

Self-determination theory proposes that in addition to being driven by a need for autonomy, people seek ways to achieve ________.
A) competence and positive connections
B) high rewards
C) recognition and status
D) career growth
E) power and control

Elaborate sets of performance-simulation tests specifically designed to evaluate a candidate’s managerial potential are ________.
A) less effective than work sampling
B) administered in assessment centers
C) similar to personality tests
D) considered drawbacks of some management development programs
E) likely to skew the results of behavioral samples

At Dortix, a manufacturing company, at the end of every quarter, the total production of each department is calculated and compared with the predetermined targets; the rewards for each set of divisional employees are determined this way. Dortix uses a ________ plan to incentivize its employees.
A) profit sharing
B) gainsharing
C) core-plus
D) modular
E) bonus

Differences in ________ indicate surface-level diversity.
A) personality
B) values
C) style of work
D) ethnicity
E) attitudes

None of the parties involved in the dispute wants to reach a win-win agreement. They are each highly focused on their demands, which they would like to achieve, otherwise known as their ________ points.
A) focal
B) distribution
C) resistance
D) tolerance
E) target

________ are indicators of a strong organizational culture.
A) High levels of dissension
B) High rates of employee turnover
C) Completely horizontal organizational charts
D) Narrowly defined roles
E) Widely shared values

Laura Simpson, a campaign manager at a child rights organization in Jakarta, planned a marathon for celebrities to raise money for underprivileged children. Though all arrangements for the event had been made, a few days before the event she realized that on the same day there was a political rally happening in the city which would block access to the route on which the marathon was supposed to be undertaken. In such a situation, what is Simpson, who suffers from a self-serving bias, most likely to say?
A) I did not do sufficient research on public events in the city.
B) My colleagues did not inform me about the rally.
C) The director had warned me of this. I should have known better.
D) I should have weighed feasibility options for the event.
E) I should have established better contacts to know about this update.

According to the situational leadership theory, if employees are unwilling and unable, the appropriate leadership style in this situation would be ________.
A) participative
B) democratic
C) person-oriented
D) directive
E) supportive

Jonathan Cowan is upset because he was passed over for a promotion he had really worked hard for. In response to his anger toward the manager and the company, he has started gossiping about the manager with his colleagues and assigning blame on him unnecessarily. Jonathan’s behavior is an example of ________.
A) deviant workplace behavior
B) distinction bias
C) cognitive dissonance
D) positivity offset
E) emotional dissonance

Organizationally supported programs that focus on the employee’s total physical and mental condition, such as helping them quit smoking or control alcohol use, are called ________ programs.
A) job redesign
B) relaxation
C) employee involvement
D) organizational development
E) wellness

Danny’s boss is apathetic as to whether Danny works at home, at the office, or from his beach house. All he cares about is that the project is completed on time, on budget, and with exemplary quality. Which characteristic of organizational culture describes this aspect of Danny’s job?
A) low risk taking
B) high outcome orientation
C) high attention to detail
D) low aggressiveness
E) high stability

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.
A) cooptation
B) exploitation
C) arbitration
D) coercion
E) conciliation

Samantha Barnes is an emergency medical technician. Recently, during an emergency call, she was able to resuscitate a man who had a cardiac arrest. Subsequently, she spent some time calming the 12-year-old daughter of the patient and looked after her until the rest of the patient’s family arrived at the hospital. Based on this description, it can be concluded that Samantha’s job is high in ________.
A) task identity
B) feedback
C) extrinsic rewards
D) task significance
E) job rotation

Which of the following is a type of response to dissatisfaction that is constructive and passive?
A) loyalty
B) neglect
C) voice
D) reflect
E) exit

Hank Murphy was selected to develop an advanced personal communication device with his own self-managed work team. Hank was assured that resource allocation and timelines were flexible for this project provided the work was a cut above that provided by the rest of the employees. As a part of the project guidelines, Hank included the demand that the device being developed by the team should also be marketed exclusively by them without resorting to franchising or cobranding. This was to ensure that customers recognized the product as reflecting the values of their company. Work on this project began with a lot of vigor and once the device was developed, Hank’s team implemented their marketing strategy. However, even three months after the product’s release, visibility remained low in the market and many reviewers did not consider the device to be much of an innovation. Which of the following statements, if true, would indicate a lack of reflexivity in Hank’s self-managed work team?
A) Hank’s team members developed multiple blueprints of the device, which were thoroughly discussed, improvised, and synthesized into the final plan for the product.
B) In the first few weeks of the project, Hank had witnessed a moderate level of conflict between the team members as each one had his own idea about how best to go about this high-priority project.
C) The device was later marketed as a part of a national level tie-up with E-store outlets and did remarkably well in its second stint in the market.
D) In Hank’s team, the members took accountability for the group’s performance as a whole and reported their individual progress to him as well.
E) Hank’s team used e-mail and instant messaging to communicate unique information when some of the team members were not available for face-to-face interactions.

Milton Rokeach created the Rokeach Value Survey (RVS), which consists of two sets of values, namely ________ values and ________ values.
A) instrumental; terminal
B) fluid; stable
C) flexible; essential
D) unique; general
E) flexible; enduring

GoAir, a low-cost airline, has created a team made up of employees from production, planning, quality control, tooling, design engineering, and information systems to automate the company’s C-17 program. This team is most likely to be an example of a ________ team.
A) command
B) cross-functional
C) self-managed work
D) problem-solving
E) task

Apprenticeship is an example of ________ socialization.
A) divestiture
B) variable
C) serial
D) informal
E) investiture

Which of the following statements is true regarding an employee stock ownership plan (ESOP)?
A) Under this plan, employees acquire company shares, often at below-market prices.
B) There exists a strong correlation between ESOPs and employee performance.
C) The financial stake in the company is adequate to use ESOPs as an effective means to motivate employees.
D) ESOPs are effective because, like bonuses, they reward recent performance.
E) ESOPs are also called competency-based pay plans.

Kimberly Ortiz strongly believes in working for a company that promotes diversity. She believes that such organizations are respectful of differences and allow employees more exposure. She recently attended an interview where she was told that the company follows policies that focus on organizational diversity. However, when she finally joined the company, she had a strong feeling that the company’s claim was not true. Which of the following, if true, weakens Kimberly’s belief that the company does not encourage diversity?
A) Eighty-five percent of the top management positions in the company are held by men.
B) She is the only African-American member in the entire workforce.
C) The workforce is not dominated by any specific ethnic or racial group.
D) The previous company she worked for made a conscious effort to employ an equal number of men and women.
E) Her team members believe that they are treated equally in spite of differences in performance.