A BATNA describes each negotiator’s bottom line.

Answer:View Answer
The persevering nature of conscientious employees prompts them to persist in a given course of action for long periods of time.

Answer:View Answer
Low outcome interdependence promotes higher levels of cooperation because members understand that they share the same fate.

Answer:View Answer
Neurotic people are more likely to believe they can cope with the stressors that they experience.
Answer:View Answer
Kat is not worried about offering contrary or radical ideas in team meetings because both the team leader and the team members are supportive of new or even seemingly strange ideas and don’t laugh at or criticize each other. Kat has a strong feeling of psychological safety within her team.

Answer:View Answer
Escalation of commitment refers to the decision to continue to follow a failing course of action.

Answer:View Answer
Many layoff survivors experience a great deal of guilt and remorse following a layoff.

Answer:View Answer
Performance-oriented individuals enjoy working on new kinds of tasks, even if they fail during their early experiences.
Answer:View Answer
Theory is defined as a collection of assertionsboth verbal and symbolicthat specify how and why variables are related, as well as the conditions in which they should (and should not) be related.

Answer:View Answer
The life cycle theory of leadership explains how leader-member relationships develop over time on a dyadic basis.

Answer:View Answer
When the values of subcultures do not match those of the larger organization, they are known as fragmented cultures.
Answer:View Answer
Employees of transformational leaders tend to be more committed to their organizations.

Answer:View Answer
Service jobs are high in emotional labor.

Answer:View Answer
According to the affective events theory, affective reactions can influence work attitudes and behaviors.

Answer:View Answer
Team characteristicssuch as member diversity, task interdependence, team size, and so forthhave an impact on team effectiveness.

Answer:View Answer
Learning refers to the process of generating and choosing from a set of alternatives to solve a problem.
Answer:View Answer
Big decisions are visible to competitors and observable by industry experts.

Answer:View Answer
Employees who are engaged completely invest their energies and themselves into the job.

Answer:View Answer
Cognitive ability tends to be equally correlated with citizenship behavior and task performance.
Answer:View Answer
Proponents of evidence-based management argue that human resources should be transformed into a sort of R&D department for managing people.

Answer:View Answer
Veiled purpose tests do not reference dishonesty explicitly but instead assess more general personality traits that are associated with dishonest acts.

Answer:View Answer
For the delegative style of decision making, the teamwork skills of the employees involved are not important.

Answer:View Answer
The natural level of a given ability generally limits how much a person can improve an ability.

Answer:View Answer
The length of the socialization process depends solely on the characteristics of the company.
Answer:View Answer
Merit pay and profit sharing offer little in the way of difficult and specific goals.

Answer:View Answer
One way to create high levels of goal interdependence is to ensure that the team has a formalized mission statement that members buy into.

Answer:View Answer
Descriptive ethics evolved with scholars in philosophy debating how people ought to act using various codes and principles.
Answer:View Answer
People who experience higher levels of equity tend to feel higher levels of affective commitment and of normative commitment.

Answer:View Answer
Exit is defined as a passive, destructive response to a negative work event in which interest and effort on the job declines.
Answer:View Answer
Sportsmanship involves maintaining a good attitude with coworkers, even when they’ve done something annoying or when the unit is going through tough times.

Answer:View Answer
Subcultures unite a smaller subset of the organization’s employees.

Answer:View Answer
Leaders will typically use an avoiding conflict resolution style when an issue is really not that important to them but is very important to the other party.
Answer:View Answer
Team reward structures with hybrid outcome interdependence reward members based on how well they perform as individuals rather than overall team performance.
Answer:View Answer
Creative ideas that are not implemented do not count toward positive job performance.
Answer:View Answer
One type of strain-reducing practice involves training in relaxation techniques.

Answer:View Answer
When employees observe the actions of others, learn from what they observe, and then repeat the observed behavior, they are engaging in cognitive modeling.
Answer:View Answer
To counter the effects of a bad product, effective management of OB can help make the product get better, incrementally, over the long term.

Answer:View Answer
Values are those things that people consciously or subconsciously want to seek or attain.

Answer:View Answer
According to the resource-based view of organizations, people are inimitable because ______.

A. they are expensive to hire
B. they make many small decisions that have differential effects on large outcomes of performance
C. they create socially complex resources
D. they create deep and lasting changes in the organization
E. they are necessary for the production of goods and/or services

Answer:View Answer
Employees who feel a sense of _____ commitment tend to engage in more interpersonal and organizational citizenship behaviors, such as helping, sportsmanship, and boosterism.

A. normative
B. evaluative
C. affective
D. proactive
E. continuance

Answer:View Answer
The creative team of a fashion house is racing against a deadline to come up with the spring collection, and the pressure is leading to frayed tempers, which is hampering the team’s progress. This is an example of poor _____.

A. systems monitoring
B. affect management
C. coordination
D. mission analysis
E. goal specification

Answer:View Answer
Sean was recently hired to join the marketing team at Axon International. He will be starting at the company in two weeks. Sean has the reputation of being an expert in ad campaigns and catching the attention of the target audience. However, he also has the reputation of not getting along with anyone. He doesn’t care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records. As soon as Amanda heard about Sean joining the team, she turned in her resignation. Ashton, another team member, called Sean and met him for lunch to express all the team members’ concerns and to smooth things out before Sean formally joins the team.
Ashton’s reaction can be described as _____.

A. voice
B. neglect
C. loyalty
D. exit
E. ignorance

Answer:View Answer
Some people react to bad rules or policies by constructively trying to change them, instead of passively complaining about them. This positive characteristic refers to:

A. helping.
B. sportsmanship.
C. voice.
D. civic virtue.
E. boosterism.

Answer:View Answer
A supervisor appears understanding and empathizes with his subordinates when they experience work-related stress. In the example, the supervisor provides:

A. instrumental support.
B. emotional support.
C. tangible support.
D. physiological support.
E. cognitive support.

Answer:View Answer
Which of the following performance appraisal systems refers to a philosophy that bases an employee’s evaluations on whether the employee achieves specific performance goals?

A. Behaviorally anchored rating scales
B. Management by objectives
C. 360-degree feedback
D. Benchmarking
E. Behavioral observation scales

Answer:View Answer
In _____ interdependence, members interact with a subset of other members to complete the team’s work.

A. pooled
B. reciprocal
C. linear
D. comprehensive
E. sequential

Answer:View Answer
Maude has been working as the creative head at Juno Designs for the past 10 years. Her growth at Juno has made her one of the finest designers in the field. Of late, Maude has been receiving several inquiries from headhunters about possible positions at other companies. Maude feels that she should stay with Juno Designs because her retirement benefits increase during her later years of service as opposed to her initial years of service. This is an example of _____ commitment.

A. continuance
B. affective
C. ethical
D. normative
E. associative

Answer:View Answer
Joe was recently hired at Creative Ideas, an advertising firm. Part of his training involves moving through all of the departments and learning what each one does. Every day is something new for him and requires him to use different skills and knowledge. He truly enjoys the challenge of facing something new every workday. Joe’s job is characterized by:

A. low autonomy.
B. high variety.
C. high identity.
D. high status and power.
E. low utilization of ability.

Answer:View Answer
Splash Hair Care Inc. is growing very fast in both sales and number of employees. It manufactures and sells hair products for youth, male, female, elderly, and ethnic populations all over the United States and several other countries. So far, the company has followed a simple structure. However, with fast-paced growth, it has become a necessity that the company explore other organizational structures. John, a long-time employee at Splash Hair Care, has collected information on how some of its competitors have organized their companies. Streaks Inc. groups its employees by their different areas of expertise such as Marketing, Finance, Human Resources, and Operations. Pure Oil, primarily in the United States, groups its activities as Northeast Division, Southeast Division, Northwest Division, Southwest Division, and Central Division. Curlz Inc. has organized its employees according to the accounts they serve, such as Large Company contracts, Internet Sales, Individual Sales, and Small Salon Direct Sales. Finally, Color Lite International has grouped its business units around popular colors such as Red Division, Silver Division, Rainbow Division, Black and Brown Division, and Shades of Blonde Division.
Which of the following describes Color Lite International’s organizational structure?

A. Client-based
B. Product
C. Geographic
D. Functional
E. Matrix

Answer:View Answer
In communication, the _____ network is the most effective for teams handling complex tasks.

A. all channel
B. circle
C. Y
D. wheel
E. Y and wheel

Answer:View Answer
Which of the following is the norm that is typically judged to be the most appropriate choice in situations in which the goal is to maximize harmony and solidarity in work groups?

A. Justification
B. Equity
C. Equality
D. Respect
E. Voice

Answer:View Answer
The willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions is called _____.

A. trust
B. morality
C. consensus
D. justice
E. proximity

Answer:View Answer
Deep-level diversity has positive effects on team creativity when:

A. team members are instructed to take the perspective of their teammates.
B. team members are all highly conscientious.
C. when there are no team members exhibiting individualistic roles.
D. when team size is more than 15 people.
E. when there are fewer than three fault lines in the team.

Answer:View Answer
To encourage innovation at the organization, MicroTrac allows its engineers to spend 20 percent of their working time pursuing projects that they are passionate about. This describes which of the following cultures?

A. Creativity culture
B. Customer service culture
C. Safety culture
D. Diversity culture
E. Communal culture

Answer:View Answer
Blue Wings Airlines is hiring new pilots. One of the key selection criteria for potential candidates is the ability to choose the right action quickly in response to several different signals and the ability to respond quickly to signaling information after it occurs. The selection criteria indicate that to be selected, a candidate must have the two psychomotor abilities of:

A. perceptual speed and extent flexibility.
B. number facility and response orientation abilities.
C. response orientation and low response time.
D. visualization and gross motor coordination.
E. control movement abilities and originality.

Answer:View Answer
Some employees are willing to manipulate and deceive others to acquire power. Which of the following tendencies do such employees have?

A. Ingratiating tendencies
B. Egoistic tendencies
C. Machiavellian tendencies
D. Central tendencies
E. Narcissistic tendencies

Answer:View Answer
An employee with an excellent teamwork competency would be skilled in all of the following except:

A. groupthink.
B. collaborative problem solving.
C. communication.
D. goal-setting.
E. task coordination.

Answer:View Answer
Which of the following refer(s) to the degree to which teams are capable of remaining together as ongoing entities?

A. Team states
B. Team viability
C. Team sensitivity
D. Groupthink
E. Transactive memory

Answer:View Answer
Which of the following refers to the degree to which the requirements of the workin terms of knowledge, skills, and abilitiestax or exceed the capabilities of the person who is responsible for performing the work?

A. Work responsibility
B. Time pressure
C. Work complexity
D. Role conflict
E. A negative life event

Answer:View Answer
A large company recently adopted a structure in order to give its top managers more responsibility and flexibility. The company is now structured around four customer groupings: consumers, corporations, small and mid-sized businesses, and government and educational buyers. Which of the following organizational structures has this company created?

A. Client-based
B. Product
C. Geographic
D. Functional
E. Simple

Answer:View Answer
Which of the following is an example of an especially ethical behavior?

A. Moral awareness
B. Economic exchange
C. Abusive supervision
D. Legal compliance
E. Whistleblowing

Answer:View Answer
________ does not always result in positive outcomes for the organization because employees who witness other employees not being punished for leaving early, taking long lunch breaks, and taking supplies home may engage in the same counterproductive activities.

A. Behavioral modeling
B. Continuous reinforcement
C. Selective perception
D. Production processes
E. Goal orientation

Answer:View Answer
Beth is a senior accountant at The American Bank. Her job profile includes preparing monthly financial statements, getting high-net-worth individuals to invest in the bank, and dealing with people who want loans above $30,000. Her work involves a lot of paperwork as well as traveling to meet clients. The end of each month is especially busy because Beth has to check the audit reports as well. Unable to handle the pressure, Beth spoke to her boss and asked to be given an assistant. This is an example of:

A. primary appraisal demands.
B. role ambiguity.
C. role overload.
D. benign job demands.
E. secondary job demands.

Answer:View Answer
Which of the following represents the three general categories into which abilities can be grouped?

A. Social, physical, and emotional
B. Emotional, social, and cognitive
C. Cognitive, emotional, and physical
D. Physical, cognitive, and external
E. External, internal, and transactional

Answer:View Answer
_____ diversity refers to diversity with respect to attributes that are less easy to observe initially but that can be inferred after more direct experience.

A. Disjunctive
B. Similarity-attraction
C. Surface-level
D. Conjunctive
E. Deep-level

Answer:View Answer
Which of the following teams focuses on providing recommendations and resolving issues?

A. Work teams
B. Management teams
C. Parallel teams
D. Action teams
E. Project teams

Answer:View Answer
The highest level of information richness is achieved when messages are transmitted through _____.

A. personal notes
B. face-to-face channels
C. computer reports
D. the telephone
E. e-mails

Answer:View Answer
What synchronizes team members’ activities in a way that makes them mesh effectively and seamlessly?

A. Goal specification
B. Systems monitoring
C. Coordination
D. Helping behavior
E. Strategy formulation

Answer:View Answer
Which of the following specific principles considers an act to be morally right if the decision maker freely decides to pursue either short-term or long-term interests?

A. Egoism
B. Ethics of rites
C. Ethics of rights
D. Ethics of duties
E. Virtue ethics

Answer:View Answer
Which of the following conditions is necessary to establish causal inferences?

A. The study was conducted in an open environment.
B. No alternative explanation exists for the correlation.
C. The presumed effect precedes the presumed cause in time.
D. The two variables are not correlated.
E. The sample size is large enough.

Answer:View Answer
Which of the following behaviors involved in adaptability deals with anticipating change in the work demands and searching for and participating in assignments or training to prepare for these changes?

A. Handling work stress
B. Solving problems creatively
C. Dealing with uncertain and unpredictable work situations
D. Learning work tasks, technologies, and work situations
E. Demonstrating interpersonal adaptability

Answer:View Answer
Which of the following is true with regard to trust propensity?

A. The importance of trust propensity is seen in interactions with family and friends.
B. Trust propensity is most likely to be seen in people who display cognition-based trust.
C. Trust propensity is a product of both nature and nurture.
D. Trust propensity refers to the use of track records and rational assessments in making decisions.
E. Low trust propensity is ideal as it prevents us from trusting others who are not trustworthy.

Answer:View Answer