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1. Work flow design is the process of analyzing the tasks necessary for the production of a
product or service.
2. Work processes are the activities that a work unit’s members engage in to produce a
given output.
3. Jobs that involve teamwork or broad responsibility tend to require a structure based on
functions.
4. Job analysis can only be performed by certified external analysts of the U.S. Department
of Labor.
5. The tasks, duties, and responsibilities (TDRs) of a job are non-observable actions.
6. All job descriptions within an organization should follow the same format.
7. Ability is defined as a general enduring capability that an individual possesses.
8. Incumbents are the best source of information for a job analysis.
9. The Occupational Information Network relies on fixed job titles and narrow task
descriptions to describe the occupational requirements.
10. The Position Analysis Questionnaire (PAQ) is meant to be completed by job incumbents.
11. The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in
terms of the abilities required to perform the job.
12. The expanded use of “project-based” organizational structures has reduced the need for
analysis of work flows.
13. Jobs that have survived the downsizing of recession tend to have a narrower scope of
responsibilities coupled with increased supervision.
14. Job design is the process of defining how work will be performed and what tasks will be
required in a given job.
15. Applying industrial engineering to a job essentially increases its complexity.
16. Industrial engineering provides the best way to motivate employees by adding meaning to
their jobs.
17. In the Job Characteristics Model, task significance defines the degree to which a job
requires completing a “whole” piece of work from beginning to end.
18. Job extension is defined as moving employees among several different jobs without
changing the nature of the jobs the employee handles.
19. According to Herzberg’s two-factor theory, individuals are motivated more by the extrinsic
aspects of work when compared to the intrinsic rewards.
20. Job sharing is a work option in which several relatively simple jobs are combined to form
a job with a wider range of tasks.
21. Joe has opted for a schedule where he works 40 hours over four days instead of working
eight hours a day for five days, and gets a three-day off over the weekend. Joe’s schedule can be
termed a compressed workweek.
22. A telework arrangement is easiest to implement for manufacturing workers.
23. The primary goal of ergonomics is to reduce the information-processing requirements of
a job.
24. OSHA’s role in ergonomics in occupational settings is restricted to setting guidelines and
inspecting instances of violation.
25. One method to simplify a job’s mental demands is to limit the amount of memorization
required for the job.
26. The process of analyzing the tasks necessary for the production of a product or service is
termed as _____.
27. In the context of work flow design, a position is _____.
28. Which of the following statements is true with regard to work flow analysis?
29. _____ are the products of any work unit.
30. _____ are the activities that a team’s members engage in to produce a given output.
31. Once the outputs are identified, the next step in a work flow analysis involves _____.
32. The final stage in work flow analysis is to identify the _____.
33. In the context of a work flow analysis, materials, equipment, and human resources
needed to perform the tasks collectively constitute the _____.
34. What is the result of an organization structure that is strongly based on function?
35. The process of getting detailed information about jobs is known as _____.
36. Which of the following refers to a list of the tasks, duties, and responsibilities that a job
entails?
37. Job descriptions generally contain all of the following components EXCEPT _____.
38. Which of the following is an appropriate course of action while formulating job
descriptions?
