_____ refers to an awareness of the costs associated with leaving the organization.
A. Normative commitment
B. Affective commitment
C. Continuance commitment
D. Emotional dissonance
E. Cognitive dissonance
Answer:View Answer

A(n) _____ network is associated with having weak ties with multiple developers from different social systems.
A. traditional
B. opportunistic
C. entrepreneurial
D. local
E. receptive
Answer:View Answer

Which of the following is a situational factor that influences the performance improvement cycle?
A. Learning
B. Persistent effort
C. Personal growth
D. Organizational culture
E. Job satisfaction
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Al starts work at a law firm. For the first three weeks that he’s there he is in constant contact with other new hires, all of whom wear lanyards distinguishing them from more tenured employees. Al and the other newcomers are put through a training session that introduces them to the values and policies of the firm, and clarifies the specific tasks that they would be performing. Al’s socialization is, necessarily, _____ in nature.
A. informal
B. random
C. collective
D. divestiture
E. serial
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Oliver was known for his innovative promotional ideas. His boss loved listening to his presentations and trusted his ideas. Though Oliver’s ideas started to get monotonous after a while, his boss took only his ideas and did not accept ideas from others. Which of the following biases was Oliver’s boss engaging in?
A. Creativity
B. Inclusion heuristic
C. Fundamental attribution error
D. Anchoring bias
E. Availability heuristic
Answer:View Answer

Continuity is the most important work-related value for ____.
A. Catholics
B. Protestants
C. Buddhists
D. Muslims
E. those with no religious preference
Answer:View Answer

Some of the typical outputs of _____ teams are retail sales and customer service.
A. project
B. advice
C. production
D. functional
E. action
Answer:View Answer

As employees age, they typically experience _____.
A. higher job satisfaction
B. higher accident rates
C. higher absenteeism
D. less organizational commitment
E. less internal work motivation
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According to the _____ theory of leadership, leadership is something that is learned. In other words, leaders are made, not born.
A. behavioral style
B. path-goal
C. trait
D. situational
E. attribute
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Kim lives and works in a small town, even though she prefers life in a bigger city. She is quite dissatisfied with her current job and is thinking of leaving the organization. She is worried, however, about her ability to find other employment that pays as well as her current job. Additionally, she is concerned about finding another organization that offers medical benefits. Based on this information, Kim is experiencing _____.
A. inequity
B. withdrawal cognitions
C. emotional detachment
D. affective dissonance
E. unmet expectations
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According to Lewin’s change model, the _____ stage involves creating the motivation to change by encouraging people to replace old behaviors with those desired by management.
A. refreezing
B. changing
C. settling
D. converting
E. unfreezing
Answer:View Answer

Which of the following is true about in-group thinking?
A. Less cohesiveness leads to groupthink.
B. Members of in-groups view themselves as being all alike.
C. In-group members view themselves and members of other groups positively.
D. In-group members view themselves and members of other groups as morally correct.
E. In-group members exaggerate the differences between their group and other groups.
Answer:View Answer

Which of the following groups of people have traits such as workaholism, idealism, and work ethics?
A. Traditionalists
B. Baby boomers
C. Gen Xers
D. Millennials
E. Gen Ys
Answer:View Answer

A(n) _____ is any group of individuals who have some stake in the organization’s operation or success.
A. affinity group
B. strategic constituency
C. reference group
D. social group
E. clique
Answer:View Answer

Organizational commitment has the strongest positive correlation with _____ cultures.
A. market
B. clan
C. hierarchy
D. adhocracy
E. power
Answer:View Answer

Types of behavior that harm employees and the organization as a whole are called _____.
A. instrumental work behaviors
B. counterproductive work behaviors
C. affective commitment behaviors
D. collectivistic work behaviors
E. normative commitment behaviors
Answer:View Answer
 List the important issues to be considered when using groups to make decisions.
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Which of the following is true about organizational ethics?
A. Ethical behavior is a bottom-to-top proposition.
B. Ethics will have a positive impact if they are not enforced with strict penalties for noncompliance.
C. Ethical conduct is often ignored.
D. Ethical behavior that is reinforced tends to disappear.
E. Managers ensure that unethical behavior is punished.
Answer:View Answer

_____ is the feeling that one’s cultural rules and norms are superior or more appropriate than the rules and norms of another culture.
A. Ethnicity
B. Ethnography
C. Ego
D. Ethnocentrism
E. Egotism
Answer:View Answer

_____, a set of leader behaviors, includes behaviors such as sacrificing for the good of the group, being a role model, and displaying high ethical standards.
A. Inspirational motivation
B. Individualized consideration
C. Idealized influence
D. Intellectual stimulation
E. Organizational culture
Answer:View Answer

According to the Big Five personality dimensions, a person scoring high on _____ is intellectual, imaginative, curious, and broad-minded.
A. extraversion
B. agreeableness
C. conscientiousness
D. emotional stability
E. openness to experience
Answer:View Answer

In Maslow’s need hierarchy, the _____ need is the desire to become the best one can be.
A. esteem
B. safety
C. physiological
D. self-actualization
E. love
Answer:View Answer

Some of the typical outputs of _____ teams are decisions, selections, proposals, and recommendations.
A. project
B. advice
C. production
D. functional
E. action
Answer:View Answer

According to the job characteristics model, skill variety, task identity, and task significance lead to the psychological state of _____.
A. knowledge of the actual results
B. task autonomy
C. experienced meaningfulness
D. overall feedback
E. assumed responsibility
Answer:View Answer

Consideration involves leader behavior associated with:
A. communicating vision and goals to the seniors in the organization.
B. building employees’ self-esteem and self-efficacy.
C. encouraging participative management and employee empowerment.
D. creating mutual trust and respect within group members.
E. organizing and defining what followers should be doing to maximize output.
Answer:View Answer

Richness of media is gauged by how _____.
A. emotionally laden the information is
B. much new understanding it can convey
C. personally relevant it is to the sender
D. valuable the information is to the receiver
E. pleasant the information is for the receiver
Answer:View Answer

In a _____, variables are manipulated and measured in controlled situations.
A. case study
B. meta-analysis
C. sample survey
D. field study
E. laboratory study
Answer:View Answer

Which of the following is true about North American women serving as expatriates?
A. They have a very high rate of success on foreign assignments.
B. They receive less cross-cultural training than their male counterparts do.
C. Managements assume that women would be welcomed in foreign countries easily.
D. They are viewed primarily as female, not as foreigners or organizational members, leading to greater prejudice in the host country.
E. Prejudice in the foreign host country is the primary barrier for potential female expatriates.
Answer:View Answer

A(n) _____ enables management to identify all parties significantly impacted by the organization’s performance.
A. stakeholder audit
B. strategic constituency
C. span of control
D. organization chart
E. team mental model
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_____ is an example of an internal dimension of diversity.
A. Race
B. Management status
C. Parental status
D. Income level
E. Religion
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The _____ model proposes that managers use a four-step sequence when making decisions by identifying the problem, generating alternative solutions, selecting a solution, and implementing and evaluating the solution.
A. rational
B. normative
C. situational leadership
D. nonrational
E. contingency
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Which of the following models assumes that it is difficult for managers to make optimal decisions and is guided by a decision-maker’s bounded rationality?
A. Rational model
B. Garbage can model
C. Positive model
D. Normative model
E. Optimization model
Answer:View Answer

Tracy is uncertain about entering into business negotiations before she has gotten to know her associates. She feels that trust needs to be established first. Tracy is probably from a(n) _____ culture.
A. high power distance
B. low-context
C. high-context
D. individualistic
E. collectivistic
Answer:View Answer

Which of the following is an external force for change?
A. Job dissatisfaction
B. Absenteeism
C. Manager behavior
D. Unmet needs
E. Social pressures
Answer:View Answer

_____ refers to the ability to reason from specifics to general conclusions.
A. Perceptual speed
B. Word fluency
C. Inductive reasoning
D. Spatial ability
E. Memory
Answer:View Answer