BUSS 27236

A ________ is used to calculate the number of applicants a firm must generate to hire the required number of new employees.
A) trend analysis
B) ratio analysis
C) recruiting yield pyramid
D) scatter plot

Which of the following is a graph that shows the relationship between test scores and job performance for a group of people?
A) performance standard
B) digital dashboard
C) competency model
D) expectancy chart

In the model of 3 factors that combine to determine ethical choices, which factor involves company environments that foster unethical choices?
A) Bad Apples
B) Bad Results
C) Bad Barrels
D) Bad Cases

Which of the following states that employees of one sex may not be paid wages at a rate lower than that paid to employees of the opposite sex for doing roughly equivalent work?
A) Americans with Disabilities Act
B) Title VII of the Civil Rights Act
C) Social Security Act
D) Equal Pay Act

Which of the following would most likely result in a legally questionable appraisal process?
A) basing appraisals on subjective supervisory observations
B) administering and scoring appraisals in a standardized fashion
C) using job performance dimensions that are too clearly defined
D) assigning specific trait names when using graphic rating scales

What are the top drivers of employee engagement around the globe?
A) career opportunities
B) recognition
C) company reputation
D) setting goals

In January 2009, Walmart acquired a controlling interest in Chile’s leading food retailer. Since then, Walmart has opened the first environmentally friendly supermarket in Chile that uses energy efficient technology throughout the store. Walmart is planning to open additional stores in Chile over the next seven years. Walmart’s top executives are considering the idea of transferring U.S. managers to Chile to oversee the construction and establishment of the new stores.
Which of the following questions is LEAST relevant to the decision to fill management positions in Chile with expatriates?
A) What will be the relocation and compensation costs to Walmart of using expatriates?
B) What level of corporate control is needed for opening the new Walmart stores?
C) What is the planned Walmart marketing strategy for the new stores in Chile?
D) What is the typical attrition rate for expatriate employees at Walmart?

All of the following methods are used by firms to recruit and retain retirement-age workers EXCEPT ________.
A) implementing phased retirement programs
B) offering them flexible work arrangements
C) using psychometric selection tests
D) offering them part-time positions

John is doing is doing a training method to learn a new job where there are sequence of steps he is supposed to learn step-by-step. This method is called:
A) task analysis
B) job instruction training (JIT)
C) informal learning
D) job rotation

About ________% of people working in the United States belong to unions.
A) 5
B) 11
C) 20
D) 34

When companies utilize ________, they take steps to eliminate the present effects of past discrimination.
A) affirmative action
B) executive orders
C) rehabilitation
D) due process

Which of the following terms refers to any salary increase the firm awards to an individual employee based on his or her individual performance?
A) competency-based pay
B) variable pay
C) merit pay
D) base pay

Which of the following best describes telegraphing during an interview?
A) drawing out the most useful information from an applicant
B) searching for hidden meanings in an applicant’s answers
C) smiling at an applicant to suggest a desired answer
D) allowing an applicant to dominate an interview

Which of the following factors is LEAST likely to contribute to accidents at work?
A) unsafe conditions
B) nature of the work
C) day of the week
D) time of day

________ refers to being psychologically involved in, connected to, and committed to getting one’s jobs done.
A) Ethics
B) Sustainability
C) Human capital
D) Employee engagement

Jim Simmons, an American, has worked for a U.S. firm’s Italian operations for two years with great success. Now, the company wants Jim to relocate to France to establish a new division. The company will most likely offer Jim a ________ to reward him for moving from one assignment to another.
A) hardship allowance
B) foreign service premium
C) cost-of-living increase
D) mobility premium

________ are financial payments over and above regular base pay.
A) Foreign service premiums
B) Hardship allowances
C) Balance sheet payments
D) Mobility premiums

What type of interview would most likely include the statement, “Tell me about a time when you worked successfully in a team environment”?
A) situational
B) behavioral
C) puzzle
D) stress

All of the following benefits are required by federal or state law EXCEPT ________.
A) workers’ compensation
B) unemployment insurance
C) disability insurance
D) maternity leave

Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company’s goals for the future and improve employee retention rates.
Which of the following, if true, best supports the argument that Marie should implement a computerized skills inventory database?
A) Barnum offers its employees the opportunities to participate in job rotation and job expansion experiences.
B) Barnum’s recruiting yield pyramid indicates that the firm should generate 1,000 leads in order to fill 100 positions.
C) Barnum executives would like to transfer the firm’s most qualified employees to the new hotels to fill supervisory positions.
D) HR managers at Barnum frequently receive discrimination complaints that must be investigated by the EEOC.

Marion Franklin is the CEO of a local real estate company, Action Realty. The community has seen an increase in population over the last two years, and new neighborhoods are being built as a result. Marion’s staff of realtors is very busy, and Marion needs to hire a new agent. Although Marion has hired agents in the past, they have not always turned out to be as successful as she had hoped. Marion is considering using the streamlined interview process to hire a new real estate agent.
Which of the following questions would be most relevant for Marion to ask if she wants an employee with extensive knowledge in real estate?
A) How do you handle sellers who believe their home is more valuable than it really is?
B) What are the loan options you would suggest for first-time home buyers?
C) What is the most frustrating aspect of being a realtor?
D) What motivated you to become a real estate agent?

Ryobi is a large, international power tool manufacturer that develops affordable, high-quality products, such as drills, circular saws, and routers, for both homeowners and craftspeople. As the company continues to grow, its top executives want to ensure that employees are appropriately paid for their performance and that financial incentives are both fair and effective. Currently, the firm provides merit raises based on performance appraisals; however, executives are considering changing the current incentive plan.
Which of the following questions is most relevant to the decision by Ryobi executives to discontinue all merit raises?
A) What are the guidelines for implementing a gainsharing plan?
B) What types of merit raises are effective for high-performing managers?
C) What organization-wide incentive plans are used by other manufacturing firms?
D) What is the connection between merit pay increases and employee productivity?

Which term indicates the course of action for getting from where you are to where you want to go?
A) goal
B) plan
C) proposition
D) assessment

Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees.
Members of Mark’s sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales.
All of the following questions are relevant to Mark’s decision to implement a training program for his sales team EXCEPT:
A) What methods are used for recruiting and interviewing individuals for sales positions?
B) Does every salesperson understand what his or her performance standards are?
C) What tools are available to sales team members to help them work efficiently?
D) What were the results of attitude surveys distributed to the sales team?

Hyper-Tech Enterprises manufactures mechanical parts used in air conditioning and heating units. The company employs over 300 workers at its Alabama facility. None of the Hyper-Tech employees belong to a union; however, management believes that unionization is in the near future. A representative of a local union has recently visited Hyper-Tech in an attempt to solicit members and have them sign authorization cards. Enough eligible employees have signed authorization cards to petition the NLRB for an election. Hyper-Tech’s top executives are considering fighting the unionization efforts.
Which of the following, if true, best supports the suggestion that Hyper-Tech will lose an NLRB election?
A) Hyper-Tech recently distributed employee surveys that indicated overall job satisfaction.
B) Hyper-Tech executives have decided that a committee should manage the campaign.
C) Hyper-Tech managers have been told to share their opinions about unions with subordinates.
D) Hyper-Tech managers have been told to avoid making promises to their subordinates.

Which term refers to the HR manager putting into place the policies and practices that produce the employee competencies and skills the company needs to achieve its strategic goals?
A) HR department lever
B) strategic results lever
C) practices
D) employee cost lever

Which of the following tests for adverse impact involves demonstrating that the employer’s policy either intentionally or unintentionally excludes members of a protected group?
A) McDonnell-Douglas test
B) BFOQ approach
C) systemic method
D) restricted policy

Which of the following terms refers to a series of steps or levels within a pay grade?
A) pay metric
B) pay range
C) wage class
D) wage curve

A strike that results from a failure to agree on the terms of a contract, such as wages and benefits, is known as a(n) ________ strike.
A) wildcat
B) economic
C) sympathy
D) unfair labor practices

The security guards and tellers at National Bank receive extensive training on how to handle medical emergencies, angry customers, and suspicious packages. Which of the following security programs is most likely being used at National Bank?
A) mechanical security
B) group security
C) organizational security
D) natural security

Which of the following is a true statement regarding expatriates?
A) Most expatriates require at least one year of psychological help after returning home.
B) Most expatriates avoid traveling abroad after returning to their home country.
C) Most expatriates and their families prefer open-ended work assignments.
D) Most expatriates quit within three years of returning home.

Which of the following laws has the LEAST amount of influence on compensation decisions?
A) Americans with Disabilities Act
B) Labor Management Relations Act
C) Family and Medical Leave Act
D) Age Discrimination in Employment Act

Which of the following refers to company records showing present performance and promotability of inside candidates for a firm’s top positions?
A) yield pyramids
B) trend analysis charts
C) succession planning tools
D) personnel replacement charts

Which of the following will most likely increase as a result of employees experiencing significant job stress?
A) retirements
B) punctuality
C) health care costs
D) work quality