BUSI 44059

Moods are more intense than emotions and invariably arise because of a specific event acting as a stimulus.

When employees can see a clear explanation of the HR philosophy and system as an employer’s expression of concern, then the positive feelings that result have been shown to increase commitment, retention, and engagement.

In third-party negotiations, a conciliator is a trusted third party who provides an informal communication link between the negotiator and the opponent.

Leadership of multiteam systems is also much different than for standalone teams. While leadership of all teams affects team performance, a multiteam leader must both facilitate coordination between teams and lead each team.

According to the affective events theory, work events trigger positive or negative emotional reactions among employees and these reactions influence their job performance and satisfaction.

Groupthink is a phenomenon that relates to the consensus norms.

In structural terms, a virtual organization is highly centralized, with little or no departmentalization.

A bureaucracy is characterized by decentralized authority and wider spans of control.

Employees are more accepting of changes when they are committed to the organization as a whole.

Spotify needs to demonstrate to recording companies that cooperating with streaming services creates better value for them than different music distribution methods, even as prices change.

The degree to which norms, cues, or standards dictate appropriate behavior is known as consistency.

A method of enhancing workforce diversity is to target recruiting messages to specific demographic groups who are underrepresented in the workforce.

People who have positive core self-evaluations (CSEs)who believe in their inner worth and basic competenceare more satisfied with their jobs than people with negative CSEs.

Suppression used in crisis situations appears to help an individual recover from the event emotionally, while suppression used as an everyday emotion regulation technique can take a toll on mental ability, emotional ability, health, and relationships.

During the metamorphosis stage of the socialization process, a new employee compares his or her expectationsabout the job, co-workers, the boss, and the organization in generalwith the reality in the organization.

The lure of money and the pressure to compete at the top level are sometimes so great that college officials may be willing to subvert the rules and use political tactics to secure financial advantages for their institution.

Performance evaluations identify training and development needs.

Problem-solving teams discuss a problem, generate potential solutions, and implement them successfully.

Evidence that an organization is able to exist and grow over the long term is called organizational survival.

If there is an inconsistency between an individual’s attitude on a specific issue and his/her behavior, there are only two courses of action availablealter the attitude or alter the behavior.

Paradox theory states the key paradox in management is that there is no final optimal status for an organization.

In terms of intraorganizational behavior, all things being equal, integrative bargaining is preferable to distributive bargaining.

The strength of a bureaucracy lies in its ability to perform standardized activities in a highly efficient manner.

Managers today are less interested in an applicant’s ability to perform a specific job than with his or her flexibility to meet changing situations and commitment to the organization.

The tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behavior of others is known as the randomness error.

Teams and traditional departments have the same level of flexibility and responsiveness to external changes.

Men make better decisions than women.

Studies from multiple countries around the world have similarly shown that higher levels of political skill are associated with lower levels of perceived job performance.

Attempts to integrate ethical and charismatic leadership have led to the advancement of the idea of socialized charismatic leadership.

The term affect intensity refers to the individual differences in the strength with which individuals experience their emotions.

Communication apprehension applies to oral and written communication.

Negotiation is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

Transactional leaders guide their followers toward established goals by clarifying role and task requirements.

Often, our identification with our workgroups is stronger than with our organizations. Both are important to positive outcomes in attitudes and behaviors. Additionally, if we have low identification in relation to the group, there may be increased competition and decreased organizational citizenship behavior (OCB) by group members. If we have low identification with our organizations, we may experience decreased satisfaction and OCB.

The more scarce, dynamic, and complex the environment, the more organic a structure should be.

Interestingly, research indicates that our responses to moral emotions differ from our responses to other emotions.

Unwanted physical touching is an overt form of sexual harassment.

One major study area of social psychology is change, how to implement it, and how to reduce barriers to its acceptance.

A high Mach would be most productive in which of the following positions?
A) a manager who leads team members in different geographic locations
B) an executive who has to follow stringent rules while closing a sale
C) a legal liaison who works from home and coordinates with people through the phone
D) a freelance researcher whose work is free from interpersonal communication
E) a sales person whose major part of the salary consists of sales commission

The investment of an employee’s physical, cognitive, and emotional energies into job performance is called ________.
A) vicarious modeling
B) self-determination
C) job engagement
D) management by objectives
E) job analysis

Benny is stressed with the new corporate reorganization. He now reports to a foreign office that has usurped many of his responsibilities, including the contract labor for his projects. Therefore, he’s working with new and less qualified contractors with whom he doesn’t have a relationship. However, the managers of the other departments find themselves in the same boat, and every day they are able to laugh over lunch about their new managerial impotence. ________ is helping Benny handle his stress.
A) Emotional contagion
B) Cognitive dissonance
C) Social support
D) Time management
E) Self-efficacy

________ are cognitive in nature, have an unclear, general cause, and last for several hours or days.
A) Emotions
B) Feelings
C) Perceptions
D) Moods
E) Reactions

In her work in the publishing industry, Vera Loranzo seeks out new authors who she considers promising. In the past two years, she has found a number of new writers whose work she thought was exceptional and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. After learning about her management’s decision, she is extremely frustrated and is beginning to resent the job she does. However, she knows there is nothing she can do and continues working because of the good perks and salary benefits the job offers. How can Loranzo’s job attitude be best described?
A) low job involvement
B) low job satisfaction
C) high psychological empowerment
D) high positivity offset
E) low emotional contagion

Which of the following reactions from employees is preferable as a response to change?
A) silence
B) apathy
C) resignation
D) open discussion
E) increase in the use of sick time

Which of the following needs would most likely motivate Joanna?
A) social
B) esteem
C) physiological
D) self-actualization
E) safety

Higgins has recently joined a new law firm expecting to participate in exciting environmental law cases and cutting-edge research. After one month at the firm, he still hasn’t been assigned a case and spends most of his time filing standardized appeals for title disputes with insurance companies. In which stage of the socialization process is Higgins?
A) prearrival
B) encounter
C) metamorphosis
D) post-encounter
E) post-arrival

Lesley Torres is a project manager for the campaign “Action against Deforestation in Indonesia.” She recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitored the schedule to find the cause of the delay before speeding up the implementation process by allocating more members for the implementation phase. By doing this, which of the following functions is she performing?
A) controlling
B) planning
C) formulating
D) leading
E) organizing

Mark is the owner of a local shoe business. He has fifteen employees who report directly to him, he makes all the decisions regarding the type and quality of shoes, and he looks after the shop’s finances. Which type of organizational structure does Mark have?
A) bureaucracy
B) virtual structure
C) matrix structure
D) boundaryless structure
E) simple structure

The informal communication network in an organization is ________.
A) determined by organization
B) based on clear and factual information
C) rooted in issues of minimal importance to employees
D) characterized by ambiguity
E) controlled by the management

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________.
A) increasing growth opportunities
B) emotional contagion
C) dissatisfaction
D) regular feedback
E) high employee engagement

Which of the following leadership theories argues that because of time pressures, leaders establish a special relationship with a small group of their subordinatesthe ingroup, who are trusted, get a disproportionate amount of the leader’s attention, and are more likely to receive special privileges?
A) situational leadership theory
B) leader-member exchange
C) path-goal
D) expectancy
E) Fiedler’s theory

The role of a(n) ________ is a type of informational role according to Mintzberg’s classification of managerial roles.
A) figurehead
B) disseminator
C) liaison
D) entrepreneur
E) negotiator

Xanadu Industries manufactures and sells the same calipers as Utopia Industries. Employee wages account for 35 percent of the cost of manufacturing calipers at both Xanadu Industries and Utopia Industries. Xanadu Industries is seeking a competitive advantage over Utopia Industries. Richard, the manager put in charge of devising a strategy to meet this end, suggests lowering employee wages. This leads to a grave conflict between Richard and the labor union. Which of the following, if true, would suggest that the labor union will accept Richard’s suggestion to lower the wages?
A) As they make a large number of precision instruments, caliper manufacturers receive huge volume discounts on raw materials.
B) Utopia Industries recently set up a new manufacturing facility in the vicinity.
C) Xanadu Industries has taken away 20 percent of Utopia Industries’ business over the last year.
D) Utopia Industries pays its employees, on average, 10 percent more than does Xanadu Industries.
E) Many people who work for manufacturing plants live in areas in which the manufacturing plant is the only source of employment.

Which of the following variable pay programs is free from dependence on company profits?
A) profit sharing
B) job sharing
C) bonuses
D) employee stock ownership plans
E) gainsharing

The job characteristic model fails to consider the role ________ plays in employee motivation.
A) job design
B) meaningfulness
C) social support
D) growth need
E) responsibility

Ideally, a chain network should be used when ________.
A) high speed of information transfer is desired
B) accuracy of information is most important
C) the network is expected to facilitate emergence of a leader
D) high member satisfaction is desired
E) the teams using the chain network are self-managed teams

You have learned about the traditional and new design options for organizational structures. You have decided that one of the designs developed during the last decade or two is probably the most appropriate for your newly formed organization.
You have recently started your business with a small capital investment. Your business needs a very high degree of flexibility so that you can quickly respond to environmental changes and you are also interested in minimizing costs. Which of the following types of organizations is best suitable for your business?
A) a highly centralized organization
B) a virtual organization
C) a formalized organization
D) a bureaucracy
E) a hierarchical organization

Which of the following statements is true regarding negotiation?
A) Displaying a negative emotion at a negotiation can never be effective.
B) Angry negotiators who have less power than opponents have better outcomes.
C) Individuals who do poorly in a negotiation are more willing to be cooperative in future negotiations.
D) Feeling bad about your performance during a negotiation tends to impair future negotiations.
E) Individuals who do poorly in a negotiation develop positive perceptions of their counterpart.

Which of the following statements is true regarding a merit-based pay plan?
A) It bases pay levels on how many skills employees have or how many jobs they can do.
B) It is also called competency-based pay plan.
C) Unions typically resist merit-based pay plan.
D) It distributes compensation based on an established formula designed around a company’s profitability.
E) A typical merit-based pay plan provides no base salary and pays the employee only for what he or she produces.

________ is a dimension of intellectual ability which refers to the ability to understand what is read or heard and the relationship of words to each other.
A) Lateral masking
B) Verbal comprehension
C) Depth perception
D) Spatial visualization
E) Visual perception

Megatron wants to bring in a neutral third party who will facilitate a negotiated solution by using reasoning, persuasion, suggesting alternatives, and the like. This person is known as a(n) ________.
A) mediator
B) arbitrator
C) plaintiff
D) consultant
E) bailor

According to the two-factor theory proposed by Herzberg, which of the following is considered a hygiene factor?
A) promotional opportunities
B) quality of supervision
C) achievement
D) recognition
E) responsibility

An informal group is characterized by the ________.
A) stipulation of expected behaviors by the organization
B) predetermined designation of tasks of members
C) pursuit of particular organizational goals
D) fulfillment of the need for social contact
E) creation of timelines and rationale

A virtual organization is also known as a(n) ________ organization.
A) boundaryless
B) electronic
C) modular
D) pyramidal
E) triangular

Which of the following resistances to change is implicit?
A) strike
B) increased error
C) resignation
D) complaint
E) work slowdown

In a negotiation process, which of the following activities is included in the closure and implementation step?
A) determining your best alternative to a negotiated agreement
B) justifying your original demands
C) formalizing the agreement that has been worked out
D) determining time constraints, if any, applicable to negotiation
E) exchange of the initial proposals or demands

Work specialization contributes to higher employee productivity, but at the price of ________.
A) reduced economies of scale
B) increased cost
C) reduced job satisfaction
D) restricted flow of information
E) increased complexity

Procter & Gamble has separate departments for Tide, Pampers, Charmin, and Pringles. This is an example of departmentalization by ________.
A) function
B) process
C) geography
D) product
E) interest

With reference to the Hofstede’s Framework for Assessing Cultures, ________ emphasizes a tight social framework in which people expect others in groups of which they are a part to look after them and protect them.
A) uncertainty avoidance
B) long-term orientation
C) masculinity
D) collectivism
E) power distance

Bill is negotiating for the labor union. Today, he is presenting the evidence and papers that demonstrate the average wages in the area, the cost of healthcare for the average worker, and a pie graph demonstrating how these costs affect the new salary request. Which phase of the negotiation process is Bill currently in?
A) preparation and planning
B) definition of ground rules
C) clarification and justification
D) bargaining and problem solving
E) closure and implementation

Compare and contrast the four ways that employees can express job dissatisfaction.

How would you relate skill variety, job rotation, and skill-based pay?

Describe a functional conflict and dysfunctional conflict that could exist because of structure.

What are the seven key parts of the communication process?

Discuss the effect of team size on effectiveness of teams.

What is meant by member preferences? How can it be altered?

Describe and discuss three substantive selection devices used to assess job candidates once they have passed an initial screening.

Differentiate between rational persuasion and inspirational appeals in terms of their operation and direction of influence.

List and explain four of the barriers to effective communication.

Describe the path-goal theory of leadership.

Distinguish between high-context and low-context cultures.

What are the major causes of job satisfaction?

Does heredity determine a person’s personality? Explain.

Discuss whether employee satisfaction is related to positive customer outcomes.

Charismatic leaders are not always authentic leaders. Discuss.

Explain the relationship between role conflict and reference groups.

What is workplace spirituality?